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Washington, DC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceContact Center Representative+ Inbound & outbound Calls to help enrollment efforts of a colleges by providing admissions informationto prospective or newly admitted students+ Documents details of all interactions with students and actions taken to maintain appropriate data+ Handles any escalated calls transferred internally and gathers the information to send the appropriatecontact+ Responsible for providing technical support & assistance i.e creating tickets & troubleshooting* Configuring computer systems* Diagnosing software problems+ Providing assistance by chat, phone or email, troubleshooting network problems, and testingCall Center Representative+ Manage large amounts of inbound and outbound calls in a timely manner.+ Follow communication scripts when handling different topics* Identify customers needs, clarify information, research every issue and provide solutions and/oralternativesAdministrative AssistantEYOND THE BASICS - Washington, DC+ Provides administrative support to ensure efficient operation of office.+ Answers phone calls, schedules meetings, manage calendars and supports visitors.* Carries out administrative duties such as filing, typing, copying, binding, scanning etc.+ Completes operational requirements by scheduling and assigning administrative projects andexpediting work results.+ Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurantreservations.+ Exhibits polite and professional communication via phone, e-mail, and mailEducationGEDStrive DC - Washington, DC