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Call Center Medical Office Resume Milwau...
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Title Call Center Medical Office
Target Location US-WI-Milwaukee
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Milwaukee, WI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMedical Office SchedulerUnited Health Care/OptumMay 2022-CurrentAccurately inputs data into both Hawkeye and the EMR databaseAnswers high volume of calls from members who want to schedule a home visit with a visitingnurse.Call eligible members to remind them to get scheduled for their yearly house calls visit withthe visiting nurseTransfers and directs calls to the correct escalation queueHelp members get a better understanding of their insurance planReceived payment from clients and posted to account in timely mannerCalled clients who were behind on medical bills to obtain paymentCall Center RepresentativeUMOS-C.D.CSeptember 2021 to PresentAnswered calls concerning the covid 19 virusProvided callers with information about the covid 19 vaccineHelped callers set up appointments for the covid 19 vaccineOrdered at home covid 19 testing kits for callersFound locations in the caller area where they can get the vaccine in their specific state/cityMedical AssistantAsencion St Mary HospitalMarch 2021 to December 2021Took vital, medical, and demographic information from patientsScheduled medical appointmentsAdministered medicine to patients in the emergency roomDischarge patients and explain plan of careAnswer incoming calls from incoming ambulancePrepare rooms for patients arriving by ambulanceReceptionist/Administrative AssistantCenter for Pain ManagementOctober 2018 to October 2020Greeting and scheduling patients and visitorsBookkeepingCalling patients to remind them of appointmentsHandling billingAnswering and routing callsMaking transactionsKeeping paperwork organizedChecking patients in and outSchedule meetings and conference roomsMake coffee and set food ordersMilwaukee Victory ChurchDrug and Alcohol and Drug CounselorJanuary 2015- July 2020Treat women who were withdrawing from substance abuse and other drugsTalk with women about substance abuse/drug abuseSit with women while they detoxHelp administer medication to combat with substance abuse/ drug abuseTake women to doctors' appointmentsEducationUniversity of PhoenixCriminal Justice -Present onlineSouth Division High School- High School Diploma

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