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Click here or scroll down to respond to this candidateCandidate's Name
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SummaryWell-qualified Customer Service Representative, with extensive effective and professional communication skills, to include Critical Thinking and problem solving. Proficient in Social Media Advertising, Customer Service skills, Clerical Duties and Technical Support.SkillsProblem Solving, using critical thinking skillsPrioritizing customer satisfaction.ExperienceCustomer Service Call Representative Whitleys Peanut Factory. Holiday Seasonal for 5 years.Answered inbound customer service callsCommunicated with customers through chat and emailProblem SolvingOrder and payment processingSalesPrepare Spreadsheets for Corporate SalesMarketing Specialist Farmer's Daughter Produce - Hayes, VA 04/2015 - CurrentManaged social media platforms and utilized metrics to increase engagement and campaign performance.Launched targeted promotions to segments of customer database to optimize response and increase circulation.Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Remained calm and professional in stressful circumstances and effectively diffused tense situations.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Educated customers on special pricing opportunities and company offerings.Office Manager The Foot Doctor - Hayes, VA 08/2016 - 12/2016Managed office inventory and placed new supply orders.Registered patients and scheduled appointments.Assisted with referrals and prepared medical records for patients.Maintained confidentiality of records relating to clients' treatmentScheduled appointments for patients via phone and in person.Collected information, verified insurance and collected co-payments for patients as part of check-in process.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Completed and safeguarded medical records, securing patient information to maintain confidentiality.Received and screened telephone calls and visitors by determining or addressing needs.Collaborated with members of health care team to coordinate and implement plans for patient care.Collected co-pays and insurance data, applying full and proper payment to patient accounts.Communicated with patients with compassion while keeping medical information private.Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.Transmitted medical records and other correspondence by mail, e-mail, or fax.Used personal judgment and initiative in handling confidential matters and requests.Reviewed files and records to obtain information and respond to requests.Production Operator Anheuser Busch - Williamsburg, VA 05/2002 - 08/2015Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.Boxed, labeled and moved items to keep production lines moving swiftly.Inspected and repaired products to meet project expectations.Assisted assessment of finalized product development to maintain QC standards.Examined final products for conformance with quality and design standards.Troubleshot issues with machines and made repairs.Attended regular training sessions to increase machine operating skills.Organized project components according to workflow.Sorted and packaged products to prepare for processing or shipment.Reviewed job specifications to properly set up machines.Documented daily production data and submitted accurate time logs to keep management up-to-date.Verified production orders prior to starting set-up.Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.Monitored and observed production line to watch for pile-ups and jams.Education and TrainingUltimate Medical Academy Clearwater Clearwater, FL 06/2019Associate of Science: Health AdministrationHealthcare Practices, to include, maintaining an efficient workplace environment.Advanced Computer Software SkillsEffective Business Writing,Professional Communication SkillsSociology,Psychology,Medical Terminology,Critical Thinking,Electronic Health RecordsMedical Law and Ethics.Liberty University Lynchburg, VA Information TechnologyIntroduction to ComputersEnhanced keyboard skillsComputer TerminologyCompleted Microsoft Office ClassesComputer Security Software |
