Candidate Information Title Customer Service Representative Target Location US-FL-Port Saint Lucie Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ABOUT MEDetail-oriented professional withover 10 years of experience in abusy customer-serviceenvironment. Proven ability tohandle customer issues quicklyand discreetly while nurturingpositive relationships andincreasing customer retentionrates by 54%. Seeking toleverage these skills as a reliablecustomer service representative.EDUCATIONJackson School / Miami / 2001SKILLSEFFECTIVE COMMUNICATIONNEGOTIATION SKILLSADAPTABILITYCRM SALESFORCE EPIC RIDEMS TEAMS FIVE9 ZOHOTIME MANAGEMENTEMOTIONAL INTELLIGENCELANGUAGESENGLISHSPANISHFRENCHWORK EXPERIENCESep 2022 - Oct 2023 Performs day- to- day customer service activities within the hospital revenue operations. Assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Build sustainable relationships of trust through open and interactive communicationMay 2021 - Aug2022  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.expediting correction or adjustment; following up to ensure resolution. Recommend potential products or services to management by collecting customer information and analyzing customer needs Work with customer service manager to ensure proper customer service is being delivered.Jun 2000 - Nov 2023 Performed 100% of resident care functions, including grooming, hygiene, collectingvitals signs, ROM, proper body alignment, and transportation to activities Supervised resident care, built strong relationships, and reported any unusualcondition, accident, or incidents to a team member or a nurse. Made rounds of 19 assigned residents at the beginning of each shift and at leastevery hour Assisted in the orientation and training of 4 new CNAs Worked with residents to serve meals and maintain detailed meal documentation 3times per dayCERTIFIED NURSINGASSISTANTAMERIDIAL Customer Service Representative.THE CONNECTION Customer Service RepresentativeJACKSON MEDICALCENTERCustomer Care Associate.CHARLS EDWARDJOHNSONCUSTOMER CARE SPECIALIST/CERTIFIED NURSING ASSISTANT 1495 juniter sprinter spring trail,Loganville, 30052PHONE NUMBER AVAILABLEEMAIL AVAILABLE