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Click here or scroll down to respond to this candidateCandidate's Name
(C) PHONE NUMBER AVAILABLEEMAIL AVAILABLEGainesville, Florida Street Address
Objective:Willing to engage in a fast-paced environment, to utilize exception negotiations skill, troubleshooting and problem resolving skills can be counted in. As well as extra focus on handling high volume of inbound customer calls and providing high quality of customer service.Skills:Totally bilingual English-Spanish. Computer skills, customer service skills. Self starter, fast learning.Administrative AssistantPopular MortgageJanuary 2000-March 2005San Juan, Puerto RicoScheduled and coordinated meetings and calendars of high-level decision-makers.Collected, calculated and reported on expenditure and statistical data to inform senior management.Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.Contacted customers via phone and email to confirm deliveries and follow up with inquiries.Set up and maintained physical and electronic filing systems.Maintained up-to-date department organizational chart.Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.Created and maintained spreadsheets and developed administrative and logistical reports.Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.Managed phone calls from clients when the Vice-President was unavailable and provided informative answers to questions.Facilitated working relationships with co-tenants and building management.Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.Managed conference calls by documenting participant details and preparing audio recordings for future reference.Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.Guided administrative and professional staff through computer and software problems.Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.Performed complex administrative management of sensitive and confidential issues.Supported departmental operations, including filing, monthly report preparation and vendor requisitions.Assisted with administrative tasks, including filing, answering phones and supervision.Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.Coordinated meetings with other department managers and served as main liaison between department heads and executives.Maintained attendance records, taking note of staff vacation time, sick days and personal days.Professional Staff RecruiterIntegration TechnologiesFebruary 1999-February 2000Guaynabo, Puerto RicoSpecialized in finding top IT, candidates.Established and oversaw recruiting department with 100-member staff.Called 30 monthly applicants down to worth of presenting to hiring managers.Oversaw 100 large accounts worth a combined value of $300,000 per quarter.Developed and posted employment advertisements on job boards.Conducted applicant tests and skill assessments.Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling.Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.Prepared and maintained accurate employment records for member staff.Increased improvement initiatives using [Skill] and [Skill], troubleshooting problems for corrective action.Sorted job applications, vetted candidates and recommended individuals for key positions.Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.Fostered productivity by coordinating itinerary and scheduling appointments.Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.Sourced and developed sourcing leads to increase recruiting base.Prepared employees for assignments by establishing and conducting orientation and training programs.Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.Worked with HR management to devise and update policies based on changing industry and social trends.Supported human resources, controlling resume flow within applicant tracking system.Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.Senior RecruiterMetro Information ServicesJanuary 1997-June 1999San Juan, Puerto RicoConducted applicant tests and skill assessments.Strengthened trace ability by developing organization systems for records, reports and agendas.Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.Fostered productivity by coordinating itinerary and scheduling appointments.Managed all employees across compensation, benefits, wellness and safety, payroll and information and data departments to ensure optimal productivity.Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.Called 75 monthly applicants candidates worth of presenting to hiring managers.Evaluated staff performance at multiple facilities and made recommendations for training improvement.Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.Created and implemented highly effective and individualized human resource solutions for clients.Worked with HR management to devise and update policies based on changing industry and social trends.Specialized in finding top It, candidates.Supported executive decision-making by reporting on metrics and recommending actionable improvements.Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.Sorted job applications, vetted candidates and recommended individuals for key positions.Stayed current on EEO, ADA and other applicable federal and state policies governing employment.Developed process improvements and streamlined procedures to effectively resolveemployee discrepancies.Developed and posted employment advertisements on job boards.Prepared employees for assignments by establishing and conducting orientation and training programs.Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.Supported human resources, controlling resume flow within applicant tracking system.Sourced and developed sourcing leads to increase recruiting base.Education, trainings and awardsAssociate of Applied ScienceAccounting And Business Management, Caribbean University, Bayamon PR May 1978Completed training as a Professional Staff Recruiter in Metro Information Services in VirginiaMetro Information Services YO AWARD for Outstanding Job.Awarded for creating a check list for Popular Mortgage. |
