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PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer ObjectivesDriven hardworking professional with a proven track record of increasing customer satisfaction.Work HistoryManheim Dallas On Demand Temp April-2023  Nov.2023Marketing Support Dallas, Tx.Assist in managing auction social media sites to draw awareness to auction sales and events. Execute necessary sale day preparations/responsibilities. Called buyers Sellers and dealers about future sales. Greet buyers and corporate visitor.Texas Health & Human Services Oct.2022  March 2023Worker #1 Arlington Tx.Obtains, verifies, and calculates income and resources to determine financial eligibility and functional eligibility for food stamps. Maintain case record documents and enters information in an automated system.Manheim Dallas- On Demand Temp. Aug.2022 - Oct. 2022Imaging Dallas, Tx.Taking pic of cars coming in and for online viewers. I can drive stick shift and automatic. Also scanned in pics for specialty cars.Chime Solutions Dallas Tx. Sept.2019 -Aug.2022Service Delivery Consultant (CCR) is responsible for answering and handling inbound outbound calls. Answer questions about their health benefits. Send out replacement cards and any other documents requestedFema Irving,Tx.Intake Specialist TEMP Nov. 2015  Sept. 2019Information center for disaster survivors. Assisted survivor complete application online. Advised and received appeals. Help find shelters, hotels and food station in the area. When funds were available I could update survivors on date funds would be available.Ability Solution DeSoto, Tx.Supervisor Oct. 2012  Nov. 2015Supervised 10 adults with disabilities. Assessing my clients behavior and ability to follow orders, engaging with others. Goodwill allowed our clients to work 6 hours Monday - Friday. We would organize store. Bring out new items.Everest College Arlington Tx.Admissions Rep. Jun. 2008  Nov. 2012Organize activities to educate students about available education options.Highly skilled in planning and executing activities associated with the position including managing open house, and orientation program, regional presentations, training sessions and orientation program. Contact clients by phone, email and mail. Able to accurately explain educational programs.Proficient in helping students realize their long term educational goals and careers. Assisted receptionist with breaks and lunches.PCI Health Training Center Dallas Tx.Admissions Rep. March 2005  June 2008Outbound and inbound calls speak with potential students.Set appointments and interview clients. Proficient in helping students realize their medical long term educational goals. Assisted receptionist when breaks and short staff.Countrywide Home Loans Richardson Tx.Customer Service Rep Feb. 2004 - Jan. 2005Assist with payments, taxes, insurance, banks& attorneys with mortgages. Speak with customers by phone or in person toprovide information about products or services, enter orders, cancel accounts, or obtain details of complaints. Processed mortgage payments.Arch Wireless Dallas Tx.Collections Representative May 2002  Feb. 2004Locate and notify customers of delinquent accountsby mail, telephone. Arrange for debt repayment or establish repayment. Advise customers of necessary actions and strategies for debt repayment. Collected payments and offered settlement offers.EducationWilmer Hutchins, TexasHigh School DiplomaComputer SkillsTyping Speed 30 Words per MinuteTyping Microsoft Excel Word Processing MS Office 2013 Spreadsheet Web Browser Windows Email Google DriveDesktop Publishing Software (In Design, etc.)Email Software (Outlook, Internet Browser (Internet Explorer, Firefox, etc.)Peripheral Devices (Scanners, Printers, etc.)Personal ComputersPresentation Software (PowerPoint, Flash, etc.)Word Processing Software (Word, WordPerfect, etc.)Language SkillsEnglish - Excellent (Read Write Speak)Additional SkillsCRT DATA ENTRY WORK MAIL DISTRIBUTING RECEPTION GENERAL CLERICAL WORK FILING WORK CUSTOMER SERVICE INTERVIEWING STRATEGIES COLLECTIONS PROCESSING DOCUMENTS RECRUITING SCANNER CUSTOMER RETENTION.