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Mark Woods, A+, Net+, ITIL v3Greater Chicago AreaEMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryIT professional specializing in end user support and deskside support and remote on a corporate level. ExperienceCorporate SupportTrueBlue Inc.Aug 2017 - Nov 2023 (6 years 4 months)Executive Corporate SupportTier 2 Support AnalystHyatt Hotels CorporationJul 2014 - Feb 2017 (2 years 8 months)Tier 2 Support Analyst at Hyatt Hotels Corporation Help Desk SpecialistEmployment & Employer Services (E&ES)May 2014 - Jul 2014 (3 months)Help Desk SpecialistWeb Marketing CoordinatorNational MS SocietyAug 2010 - Nov 2013 (3 years 4 months)EducationMicroTrainCompTIA Network +2014 - 2014MicroTrainITIL Foundation Certification2014 - 2014MicroTrainCompTIA A+2014 - 2014Candidate's Name  page 1Illinois Academy of Design and Technology2010 - 2013Licenses & CertificationsNetwork + - CompTIAITIL v3SkillsTechnical Support  End User Training  Product Support  Troubleshooting  Computer Hardware Troubleshooting  Software Installation  Networking Candidate's Name  page 2