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Shaneisha ShelbyStreet Address , USPHONE NUMBER AVAILABLEEMAIL AVAILABLEIn a challenging [Customer Service ] role, I'm excited to bring my history of innovation and relationship- building skills to a growing organization.Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.Repayment plan structuringCredit adjustments[Software] expertiseCustomer serviceSystems and software programsSelf-motivatedHigh School - 2006Central High School - Kansas City, MOCollections Agent - May, 2021 to PresentRadius Global Solutions LLC - Lenexa, KSFollowed fair debt practices and regulatory guidelines when it came to managing the collections process. Patient Representative - October, 2020 to May, 2021 PhyNet Dermatology LLC - Kansas City, MODouble-checked patient records for any changes or data updates, as well as insurance information at each appointment.Used [Software] to make appointments.Spoke with patients to see if any personal information or insurance information had changed upon arrival.Kept track of patients' medical histories, vital statistics, and test results in medical records. Customer Service Representative - April, 2017 to September, 2020 J C Penney Distribution Center - Lenexa, KSAnswered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls.Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.Was responsible for processing up to [number] customer orders per day. Professional SummarySkillsEducationWork HistoryCollections Representative - September, 2015 to March, 2017 USA 800 INC - Raytown, MORecruited, identified, and developed professionals, as well as implementing training and development programs to meet retention goals.Entered interactions, payments, and personal information into customer accounts. Handled 75-100] outbound and inbound calls with the goal of collecting unpaid debts every day. Used advanced software skills to create documents, reports, and presentations. Handled [75-100] outbound and inbound calls on a daily basis in order to collect owed debt. Collections Representative - April, 2007 to September, 2016 NCO Group For Spirit - Lenexa, KSHandled [75-100] outbound and inbound calls with the goal of collecting unpaid debts every day. Handled [75-100] outbound and inbound calls on a daily basis in order to collect owed debt. Contacted customers to request one-time or negotiated installment payments for outstanding balances. Updated the statements and mailed them out.Aided in the creation of vendor contracts for third-party vendors. Collected data and entered it into a computer system. Updated customer statements and distributed them.