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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPort Saint Lucie, FL Street Address
PROFESSIONAL SUMMARYPersonable Member Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.WORK HISTORYCustomer Service RepresentativeTeleperformance USA, PORT SAINT LUCIE, United States11/2020-01/2021 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Followed through with client requests to resolve problems.Responded to customer inquiries via phone, email, and web-based platforms.Customer Service Representative Sykes, Incorporated, PORT SAINT LUCIE, FL03/2020-06/2020Resolved customer complaints while prioritizing customer satisfaction and loyalty.Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.Directed customers to appropriate departments for additional support.Assistant ClerkPalm Beach County Supervisor Of Elections, West Palm Beach, FL 08/2012-11/2016 Furnished assistance and advice to new voters on proper steps and procedures. Counted over 500 ballots to prepare official reports of election results. Greeted every guest with personable approach and providedSKILLSCustomer Data ConfidentialityBuilding Customer Trust andUnderstanding Customer NeedsUpbeat and Positive Personality Verbal and Written CommunicationMicrosoft Office SuiteProfessional and CourteousMultitasking and Time ManagementCash Drawer ManagementAccounting and Bookkeeping Meeting Note Taking Reception Duties Payment Distribution High Volume Phone Inquiries Order Placement Invoice Processing Writing and Editing Skills Customer ServiceData Entry Remote ConferencingMail Routing and DistributionDictation and TranscriptionProblem SolvingEDUCATIONNo DegreeHuman And Social ServicesBryant And Stratton College, Albany New YorkHome Home AideHome Health CertificateSchool of Health Careers, West Palm Beach, FL09/1996