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Click here or scroll down to respond to this candidateCandidate's Name
P: PHONE NUMBER AVAILABLE L: LINKEDIN LINK AVAILABLE E: EMAIL AVAILABLEPROFESSIONAL STATETMENTAn ambitious and motivated residential claims file reviewer focused on providing exceptional customer service while handling personal, property and casualty damages and loss. Exquisite attention to details, ensuring the highest quality and fairness within accordance to insurance policies. Successfully completing all claims reviews and payouts promptly with less than 5% pending an appeal. Eager to continue education and currently obtaining additional claims certifications to further advance knowledge and support capabilities. Extensive background with people management, accounting procedures, and adhering to strict timelines and excelling at operational soundness.PROFESSIONAL SKILLSROFESSIONAL SUMMARYSolution-basedproblem solvingStrategic ThinkingComplex DataAnalysisProperty InspectionExpertClaims ManagementCustomer ExperienceManagementInventoryManagementAccounting ExpertRetail MerchandisingMentorshipResidentialInsuranceKnowledge Base LeadershipDevelopmentWORK EXPERIENCEEDUCATIONEVEREST UNIVERISTY: Associate-Business Accounting 2012 CERTIFICATIONSState of Texas-2023 ALL LINES ADJUSTER LICENSE 3037290 NPN 2078920ALACRITY SOLUTIONS- INPROGRESS STATE FARM INSURANCE CERTIFICATE-Auto STATE FARM INSURANCE CERTIFICATE- EstimatesSTATE FARM INSURANCE CERTIFICATE- PolicyEXPERIENCEALACRITY SOLUTIONS 2023-currentResidential Claims File Reviewer Responsible for the investigation, evaluation, and settlement of residential property insurance claims. Diligently followed up with each claim to ensure no fraudulent claims were processed and paid. Regularly communicated with Field Claims Adjusters for each claim to determine next steps for processing and necessary gathering of information for moving forward. Responsible for the initial authorization of claims payments. Served as primary policy review and determined if all claims made were within the scope of the insurance coverage and responsible for verifying all corrections before claims could be finalized.STARBUCKS COFFEE COMPANY: Athens, Texas 2022- 2023 Shift SupervisorDelegated tasks to team members appropriate to the business needs and capabilities of each employee.Set performance metrics for team members and work with team members to ensure all metrics are met.Properly resolved problems and troubleshot issues as they arise without the direction of managementManaged multiple projects as well as staff membersMonitored inventory levels and ordered more inventory as needed.Collaborated with manager to ensure staffing levels were appropriate.Balanced the cash register at the end of the shift.Managed bookings and resolved conflicts between staff members.Received feedback from customers and resolved any complaints.As the shift supervisor one has the opportunity to not only teach but to serve others at a much more enriching level.Created a positive and encouraging work environment while at the same time creating a customer experience like none other.This is a fast-paced, high-action, at times stressful position that requires attention to detail and the ability to appropriately handle situations and make quick decisions promptly to accommodate the needs of both partners and the customer.Reported to the assistant or general manager and met with management to review goals and metricsMaintained a work environment that meets company, state, and federal safety and employment guidelines. STARBUCKS COFFEE COMPANY: Mabank, Texas 2020-2023Barista/ Barista TrainerImplemented training of company guidelines and policies to new employees as well as follow-up and provide continued education throughout to all employees.Acted appropriately and timely in times of stress and high volume and made decisions to accommodate both patrons and employees alike.Identified and assessed the training needs of the organization through job analysis, career paths, and consultation with managers.Maintained professional knowledge by, attending educational workshops establishing personal networks; created an environment of inclusion amongst peers.WALMART- Mabank, Texas 2019-2020Assistant Manager; Apparel Controlled the day-to-day flow of inventory. Assisted customers with all complaints and needs promptly. Ensured the retail department was set to meet both the business and customer needs. Support the Department Manager with staffing and training as necessary. NABISCO- Mabank, Texas 2022Retail Merchandising Worked with retail establishments to ensure adequate levels of merchandise were available for to support business needs. Planned and adjusted inventory levels for major events and holidays. Set up displays and stocked merchandise in accordance with business growth and the retail establishments expectations. Provided the retailer updates for any shortages or issues of any kind as needed. REQESTED COURIERS- Dallas, Texas 2020-2023Accounting Specialist Prepared and inspected financial records for any opportunities and risks. Provided recommendations for solutions for the business. Documented and adjusted any financial inaccuracies with accounting lead. REQESTED INSPECTORS- Dallas, Texas 2020-2023Inspector Provided adjusters with photo documentation of residential properties. Responsible for documenting the condition of residential properties for adjusters to verify status of livability. |
