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Click here or scroll down to respond to this candidateCandidate's Name
CONTACTPHONE NUMBER AVAILABLEStreet Address Farmington RdStatesboro, Ga. Street Address
EMAIL AVAILABLEPROFILEMedical assistant with management experience in both medical and retail fields. Humbled as a leader to encourage and motivate staff and students, implementing goals using organizational development and encouraging engagement to inspire patient and customer satisfaction which supports the improvement of morale and maintains the reputation of the working environment.SKILLS25 years of customer service experienceContinuing Education InstructorTrained on EPIC, Athena HealthMedical TerminologyICD-10, CPTEXPERIENCEHuman Resources LeadBELK - Statesboro, GA02/2023 to 11/2023As a Human Resources Lead, I transformed lower energy morale into a higher functioning momentum by raising measurable expectations.Responsible for hiring and training new associates. Maintained and reimplemented standard operating practices encouraging employees to align with company policies.Documenting time and attendance as well as initiating corrective actions.Managed the cash office, balancing the vault and the till maintenance drawers.Processing change orders/deposits, weekly deposits, and processed cash pick-ups by Loomis.Responsible for employee appreciation week, luncheons, information boards, and notifications of all corporate changes that affect employees.Benefit Verification Specialist / RemoteSPECTRAFORCE STAFFING SOLUTIONS - Bergen, NY11/2022 to 03/2023For this remote assignment, I worked for three months as a benefit verification specialist. Responsibilities are to verify patient eligibility and benefits for the use of the drug called EYLEA, an injection into the eye.Confirmed both in/out of network benefits for the provider for each preferred specialist and verified non-ambulatory clinics where the injections were given.Telligen Customer Service Agent/ RemoteACCEDE SOLUTIONS - Statesboro, GA11/2021 to 04/2022Remote/ContractAs a remote contractor, I provided status updates for ordering and attending providers and their facilities.Trained to oversee each client profile to assist the provider and patient.Disposition calls appropriately within the Telligen phone system. Utilized professional tone and constancy on the call maintaining an average handle time of 5 - 7min per call.Medical AssistantEAST GEORGIA REGIONAL MEDICAL CENTER - Statesboro, GA04/2021 to 10/2021Aided in the office of six providers and 2 nurses.Performed vitals, roomed patients, scheduled follow-up appointments.Managed fifty patient-focused calls per day.Microsoft OfficeMedicare / Medicaid insurance verification, commercial insurance verification.Prior authorization and pre-certificationsDue to the risks of COVID-19 in the office accepted a remote positionCMA INSTRUCTORCENTRAL TEXAS COLLEGE - Killeen, Tx06/2019 10/2020Responsible for and enjoyed the wonderful opportunity of teaching adult students aspiring to become a certified medical assistant.Trained students in front office procedures, medical billing and coding, computer skills, telephone communications, vital signs, phlebotomy, injections, EKG, suture removal skills, surgical/sterile processing procedures beginning with anatomy and physiology.Supervised the completion of the competency work list for each student signifying proficiency of skills.Initiated the use of online training for this program and was able to implement practices/skills to be learned in conjunction with the in-class assignments. Offered tutoring using the computer lab and other online tools i.e. quizlet.Students were trained in how to use the assimilation lab treating each mannequin as a live patient.Assisted with the practice NHA (National Health Association) offered to condition students on how to take the actual NHA.Aiding students with becoming a Certified Medical Assistant.EDUCATIONKalamazoo Valley Community College1995-1996Grand Rapids Educational Center (GREC)1997-1998 CompletedHealth Insurance SpecialistWestern Michigan University2014-2015Ross Medical2017-2018 CompletedRMA, Registered Medical Assistant, AMT Certified |
