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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE: Obtain a position that is challenging, so I can put in place my skills that I have acquired thru the years.Memphis Health Center Sept 2020/ CurrentMedical interpreter and Patient Access Services Rep.Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.Ensures patient confidentiality and provides patients with needed information.Schedules appointments, prepares medical charts, and maintains smooth patient flow throughout the clinic. Accurately classify and schedule patient appointments.Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.Collects and maintains patient registration and utilization data for reports.Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.Answer phones and direct calls to proper personnel.Ensure accurate demographic information is entered in practice software.Process and prepare credit card transactions for reconciliation.Ensure accurate and timely filing of all patient related paperwork.Demonstrate awareness of age specific, cultural and spiritual practices of patients, staff and visitors.Understands the functional status and physical needs of patients, staff and visitors.Language Solutions (LTC) May2020/ CurrentMedical InterpreterEnsures patient confidentiality and provides patients with needed information.Demonstrate awareness of age specific, cultural and spiritual practices of patientsUnderstands the functional status and physical needs of patientsGreets patients and Schedules future appointmentsHealth Quest March 2019/ September 2020Referral Department/ Call CenterCheck the website where faxes are receivedPlace faxes to the correct folderSend faxes to Administrative personnel via emailAnswer emailsRegister new patientsVerify patient insurance and copaysFax patient appointment information to the referral sourceFax the referral source to obtain missing informationCall patient to give appointment informationMade calls to contact the patient to follow up with no show appointmentsCheck voice mails and return phone callsAnswer incoming and transfer phone callsSchedule/reschedule/cancel appointmentsAdd notes, send task to Medical AssistantsSchedule patients to Telehealth appointmentsTake payments by phoneChrist Community Health Services January 2018/ January 2019Reception/Front Desk/ Call Center/ InterpreterWelcome patients to clinicAnswer a multi-line phoneCheck patients in/outVerify patients informationSchedule/reschedule/cancel appointmentsVerify encounters for medical providersTake co-paymentsInterpret therapy and couple sessionsInterpret patient visits with providerLanguage Connections September 2015/ September 2017InterpreterInterpret therapy and family sessionsInterpret clinic visitsTranslate written homework that was given to patientWrote report on monitored phone callsRegional Adjustment Bureau January 2014/ August 2015Risk ManagementListen to collectors callsVerify if they are coding the numbers properlyListen if they are giving good customer serviceTo make sure that collector are giving the correct info to consumersIdentify if they are breaking any collection lawRegional Adjustment Bureau October 2013/ January 2014Dialer/ CollectorMade calls to contact the consumerObtained information to contact the consumerAdd notes, block numbers, transfer calls to collectorsMade payments arrangementsCorrected information on profiled clientsServiceMaster by Stratos May 2011/ March 2012Janitorial/ lead and SupervisorVacuumClean KitchenDispose garbageMopResponsible for supervising that a job has been completed on timeMemphis Literacy Corps January 2008 /April- 2010TutorAssisted children with reading problemsAssisted children when they had writing issues as well as spellingSpoke to students so they would get motivated and not give up at schoolSouthwest Tennessee Community College August 2008/ Oct. 2009Secretary/ ReceptionistGreeting students and teachersAnswering phone callsAssisting student with computer issuesAssisting students with the correctly tutorTrinity Property Management (TPM) September 2007/ December 2008Leasing Agent (Bilingual)Answer phonesScheduled showings for possible prospectsScheduled closing with the appropriate staffTook maintenance callsSouthwest Community College (STCC) August 2006/ September 2007Spanish Tutor (Spanish/English) (Academic Support Center)Assisted students that were having difficulty with the Spanish languageAssisted with their spelling and pronunciationTutored the students to the point that they felt comfortable with a passing gradeTranslated paperwork for teacherEducationBelleview Junior High School (2001-2004)Central High School (2004-2006)Southwest Community College (2006- 2013)University Of Memphis (2013- current)Voluntary WorkRadio Ambiente Marathon In benefit of St Jude Childrens hospital answered phone and updated the information of donors.Central High School - collected money for Katrina victims and St Jude Childrens Hospital.Translate- Memphis City Schools conferences for parents.Languages: English and Spanish**Reference will be given upon request |
