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Click here or scroll down to respond to this candidateKATHERINECLARINPHONE NUMBER AVAILABLEEMAIL AVAILABLESaint Cloud, Florida Street Address
CONTACTSKILLS Retail Management Customer Needs Assessments Increasing Sales Retail Sales Sales Expertise Promotions and Specials Maintaining Clean Work Areas Credit Card Applications Cash Handling Critical Thinking Customer Loyalty Customer Inquiries Item Scanning Sales Strategy Development Sales Activities Product or Service] Knowledge Client Base Retention Effective Working Relationships Customer Engagement Store Layouts Store PresentationCustomer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills. CAREER OBJECTIVELead Retail Sales AssociateExpress, Pembroke Pines, FLLead Retail Sales AssociateExpress, Hampton, VAEXPERIENCEOctober 2015 - May 2018Led weekly meetings with sales team to review progress, address challenges, and discuss strategies for success. Managed daily operations of the store in absence of the Store Manager. Provided leadership by example in sales performance, customer service, and team collaboration. Provided exceptional customer service to ensure customer satisfaction. Resolved customer complaints in a professional manner. Maintained inventory control, including ordering and stocking merchandise as needed.Resolved customer complaints promptly and professionally while maintaining a positive attitude.Implemented upselling techniques that resulted in an increase in average ticket size per transaction.Identified opportunities for increased profitability through improved sales techniques. Utilized strong customer service skills to ensure satisfaction of customers. August 2005 - June 2015Implemented upselling techniques that resulted in an increase in average ticket size per transaction.Ensured compliance with all company policies related to safety regulations, cash handling practices.Furniture Sales AsscociateMontgomery Wards, Eureka, CAMedication AideChannel Islands Gardens, Oxnard, CADemonstrated expertise in product knowledge and provided excellent advice to customers.Identified opportunities for increased profitability through improved sales techniques.Provided leadership by example in sales performance, customer service, and team collaboration. Provided exceptional customer service to ensure customer satisfaction. Utilized strong customer service skills to ensure satisfaction of customers. Resolved customer complaints promptly and professionally while maintaining a positive attitude.Utilized advanced problem-solving skills when resolving issues between customers or staff members.February 1997 - August 2000 Participated in ongoing training to enhance own job skills and knowledge. Provided efficient and courteous service to customers at all times. Committed to delivering excellent customer service while working in a fast- paced environment. Responsible for promoting and selling products.Communicating with prospects on the phone or face to face, and advising clients on how to match furniture items.March 1992 - October 1995 Participated in ongoing training to enhance own job skills and knowledge. Performed routine and scheduled maintenance services. Incharge of dispensing medication to patients on a timely manner. Observe patients and document any changes and to respond to any calls or signals identifying patient needs.Real Estate Sales Associate in Real Estate Development Watson School of Real Estate, Jacskonville, FLMedical Assistant in MedicalGolden State School, Oxnard, CAAB Mass Communication in Broadcast/JournalismEDUCATIONDecember 2021June 1992March 1990Angeles University Foundation, Angeles City, Philippines HS DiplomaHoly Family Academy, Angeles City, PhilippinesMarch 1988CERTIFICATIONS Real Estate Sales Associate License# SL3587902 |
