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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Greensboro, NC, Street Address
Senior IT QA AnalystAccomplished and driven professional elevating IT Quality Assurance with a dynamic blend of expert technical support, strategic project management, and transformative training and mentoring skills.Proven track record of providing technical support, problem-solving, and ensuring compliance with quality standards. Demonstrated proficiency in project management, adept in Agile and Waterfall methodologies. Strong capabilities in training and mentoring, having effectively trained a large number of users, enhancing team capabilities and knowledge. Exceptional at managing and executing testing strategies, with a keen focus on defect management and documentation. Skilled in overseeing change management processes, ensuring smooth transitions and implementations. Committed to driving process improvements and aligning IT strategies with business goals, underpinned by a strong understanding of IT governance and compliance.
Areas of Expertise Quality Assurance & Technical Support Project Management Agile Methodology & User Training Defect Management & Test Case Design Training & Development Waterfall Model & SDLC IT Governance & Process Improvement Validation (IQ/OQ/PQ) Risk Assessment & TroubleshootingTechnical ProficienciesMicrofocus ALM | Microfocus UFT | Salesforce | SQL Databases | SQL Servers | Windows Server | VMware | qTest | Tosca | ServiceNow | ALM Training Classes | Sprinter Application | UFT Framework for Salesforce Automation | Serena Business Management (SBM).Achievements Leveraged 12 years of ALM customer experience to provide exceptional technical support for Microfocus products, contributing to significant improvements in customer issue resolution and service quality. Managed and delivered full support solutions for system validations, including comprehensive qualifications (IQ/OQ/PQ), which improved client compliance and quality assurance processes. Trained over 500 users in the Quality Center/ALM environment, significantly enhancing the company's IT quality assurance capabilities and user proficiency in application usage.Professional ExperienceTechnical Support Engineer September 2021 - October 2023Orasi Software, Kennesaw, GASpecialized in technical support for ALM and Microfocus products, ensuring optimal performance and user satisfaction. Utilized Microfocus ALM and Microfocus UFT to enhance technical support capabilities. Employed proficiency in SQL databases and SQL servers for robust data handling and system maintenance. Managed and maintained Windows Servers, guaranteeing system reliability and performance. Demonstrated strong troubleshooting skills in identifying and resolving technical issues. Applied extensive knowledge in information technology to streamline support processes. Trained in Tricentis Tosca and qTest applications, contributing to improved test planning and defect management. Tracked tickets and communicated with customers using Salesforce, enhancing customer relations and support efficiency. Constructed customer systems in a VMware lab environment for effective problem-solving and troubleshooting. Collaborated effectively to resolve complex customer issues, promoting teamwork and problem resolution. Leveraged 12 years of ALM customer experience, significantly contributing to solving customer problems and enhancing service quality. Demonstrated expertise in Excel, facilitating efficient data management and analysis.Computer Systems Validation Consultant June 2020 - July 2021Sequence Software, Morrisville, NCDelivered full support solutions to clients, ensuring quality and compliance in system validations. Managed daily project activities and deliverables, maintaining project timelines and quality standards. Conducted comprehensive system qualifications (IQ/OQ/PQ), validating systems against required specifications. Offered regulatory guidance to ensure compliance with specified requirements. Executed tests and managed deviations, ensuring thorough assessment and resolution of issues. Created detailed validation documentation, including GxP Assessments, Validation Plans, Risk Assessments, Requirements/Design/Functional Specifications, and Standard Operating Procedures. Developed a robust Traceability Matrix, streamlining documentation and validation processes. Planned and scheduled validation activities and lifecycle deliverables, optimizing project efficiency. Leveraged extensive experience in Computer Systems Validation (CSV) to assist customers in documenting systems effectively.Senior IT Quality Assurance Analyst August 2008 - December 2019ITG Brands (Formerly Lorillard Inc.), Greensboro, NCManaged users in QC/ALM environments as Quality Center/ALM Administrator. Developed and implemented workflows in Quality Center/ALM for user access management and tool automation. Served as Project Manager and Subject Matter Expert for Quality Center upgrades. Administered and developed Quality Center and ALM training classes. Conducted training for over 200 users in Quality Center/ALM environment and Sprinter application. Developed a UFT framework for Salesforce Automation, facilitating nightly regression testing in an Agile setting. Administered and developed ServiceNow modules using JavaScript, managing Change Management processes and user groups. Acted as Serena Business Management (SBM) Administrator, managing users in ITG Brands IT environments. Engaged in the IT Governance and Compliance team, contributing to process improvements, controls, and metrics for compliance and best practices. Reviewed IT projects as a member of the IT Governance and Compliance team, ensuring readiness for SDLC stage gates. Analyzed and produced metrics and reports for weekly change control meetings. Enhanced the validation environment through specialized workflows in the ALM environment. Upgraded Quality Center from version 10.0 to ALM 11.52 and then to 12.54. Trained over 500 users in utilizing the Sprinter application and Quality Center/ALM environment effectively. Enhanced IT operations by creating and maintaining ServiceNow modules. Played a key role in defining and implementing IT governance and compliance best practices. Ensured smooth change management by orchestrating well-coordinated implementation plans and chairing review meetings. Mentored and managed new members of the IT QA team, fostering team growth and development. Managed changes as a Change Administrator, coordinating with the Change Acceptance Team. Chaired weekly change review meetings with IT managers and directors.Additional Experience as:Quality Control Analyst, Cotton Incorporated, Cary, NCNet Developer, Cotton Incorporated, Cary, NCTrainer/Developer (Consultant), Computerway food Systems, High Point, NCElectronic Systems Specialist, PAXAR, Greensboro, NCTrainer, Technical Support Specialist, Macpherson Meistergram, Greensboro, NCEducationBachelor of Science in Computer Information SystemsHigh Point University, High Point, NCAssociate Applied Sciences in Electronics Engineering TechnologyAlamance Community College, River, NC |
