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Click here or scroll down to respond to this candidateCandidate's Name
PROFILE:Highly motivated, performance-driven professional with hands-on experience in developing and directing administrative and technical operations. Demonstrated organizational, problem solving, communication and analytical skills with advanced proficiency in Windows Microsoft Office and Macintosh Operating systems. Proven ability to achieve goals through teamwork, collaboration, and relationship management with fellow staff members and clients. Dedicated to applying my knowledge and varied skill sets to achieve company set goals, while maximizing customer satisfaction.TECHNICAL SKILLSOperating Systems: Windows 2000/2003/ME/XP/NT/Vista, Mac OS X Snow Leopard, OS High Sierra, OS MojaveSoftware Applications: Active Directory, Service Now, Google Suite, MS Suite (Word, Excel, PowerPoint, Access), Microsoft Azure, Microsoft Desktop OS (Windows 7-10), Microsoft Office & 365, VMWare, Norton Utilities, Adobe, McAfee, IOS, Android OS.Networking: LAN/WAN, TCP/IP, VPN, Ethernet, Routers, MS Site ServerPROFESSIONAL EXPERIENCENRI/UNITED STATES CAPITOL POLICEJune 2023 PresentLogistics Specialist, OFL-PAMDMaintain inventory control records for items or parts needed in organization support programsPerform full range of property management operations which include the acquisition, receiving, and accountability of equipment, materials and supplies, and processing of excess/surplus property.Perform or lead inventory control work involving attending meetings and speaking for the organization during provisioning conferences, establishing lead times for ordering, deploying and staging materials, and tracking and adjusting inventory levels for system in use.Improve effectiveness and efficiency, and recommend process and procedural changes.Determine resource requirements and prepare input for budget for new equipment as needed.Recommend and collaborate closely with supervisor and higher level officials in making decisions relating to major changes in work plans or operations.Coordinate work operations with other organizations to ensure effective programs and service and resolve problems.Work with VMD (Vehicle Management Division) to deploy, program and retrieve Light Towers and Electronic Signs for special events all around the capitol grounds.Consult with managers, resolve technical or operational problems not covered by precedents or established policies.GOOGLEApril 2022 April 2023Mobile Device Support SpecialistConfiguring and troubleshooting multiple mobile devices including but not limited to: iOS and Android Smartphones and tabletsRe-image mobile devices, including laptops and ChromebooksTroubleshooting to rectify corrupt hard drives and upload new software, and provision new devices for new hires within the department.Providing VPN support including configuring, troubleshooting and trainingInstall, troubleshoot, configure and document changes required to make identified WB applications to work in the mobile device environmentResolve remedy tickets opened on Mobility support servicesServe as subject matter expert point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environmentEnforce mobile device policies and procedures in the environments including testing packages.Responsible for tracking of device inventory in MDM and perform audits of the MDM / Endpoint Management system.Support troubleshooting and root cause analysis for hardware, software, and network infrastructures, and assists with the development of technology point-of-views, standards, and roadmaps for the implementation of these technologies.UNITED HEALTH GROUPJuly 2021 - March 2022 Scheduling CoordinatorCommunicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.Responds to patient and caregivers inquiries related to routine and sensitive topics.Organizes and schedules patient services and appointments for referrals or follow - ups ensuring proper information is forwarded to practitioners.Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information.Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessaryLiaise and coordinate with health care professionals about schedules, patients and any changes.Educate patients about plans, programs and benefits. Resolve scheduling conflicts as they occur.Act as point of contact between patients medical practitionersID.MEJuly 2021 - December 2021Trusted RefereeProvide timely, accurate and efficient service to members via email and/or video chatVerify member identification and follow verification processReview over 250 documents daily for verification for IRS, VA, State Unemployment AgenciesApprove/Decline and give recommendations on documents based on authenticity and presentationWork with members to troubleshoot verification issues and provide a working solution Assist in documentation and playbook updates as necessaryENJOY TECHNOLOGYMarch 2020 - June 2021ExpertProvide top-notch customer service to contracted clientsFocus on enriching and improving customers lives by offering personalized solutions in every experienceMeeting and exceeding performance and sales goalsDemonstrate customer care by establishing clear goals and expectations for each experienceConsistently learning about partners new products, accessories and servicesBeing an integral part of the team b developing deep connections with fellow teammates, in local market and across the country.VERIZON WIRELESSSeptember 2018 - December 2019Solutions SpecialistResponsibilities include maintaining a target goal for individual sales quotaMet and exceeded targeted sales goals on monthly basisProvide best in class customer experienceEffectively and efficiently explain the full complement of Verizon wireless products and servicesPerformed basic trouble shooting requests in store and over the phone to customers on equipment and productsExplore and understand customers needs and exceed their expectations.Create lasting one-on-one relationships with customers to ensure satisfaction and repeat business.Maintained and managed personal consumer accounts and business accounts Analyze business accounts to determine better solutions depending on business needs.Update business account holders on products and promotions that better suit their needs.Involved with projects and initiatives to boost sales and employee relations.Training and supervising new hires, helping them get better acquainted with company rules, products and processes.DEPARTMENT OF PARKS AND RECREATION Washington DC.July 2018 - October 2018Program MonitorProvide supervision to administrative and support staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Resolve customer complaints and/or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Interpret and communicate work procedures and company policies to staff.Assist with evaluating employees' job performance and conformance to regulations and recommend appropriate personnel action.Train or instruct employees in job duties and program implementation Train or instruct employees in participant behavior management.Implement agency policies, procedures, and service standards. Make recommendations, develop or update procedures, policies, or standards.Complete program and staff evaluations by established deadlinesHERTZ CORPORATION, HANOVER, MD:February 2018 - June 2018Gold Choice RepresentativeCommunicate and offer ancillary products, services and upgrades to enhance Gold Plus Rewards customer's travel experience.Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit processResolve customer issues and concerns tactfully, using effective customer service techniques.Lay strong emphasis on selling and revenue maximization on core productsCINTEX WIRELESS, ROCKVILLE, MD:August 2015 December 2017HelpDesk Technician/Technical Support SpecialistProvided direct technical support to customers.Offer desktop computer support to clients on siteConfiguring new devices for employees and clients as required.Troubleshooting and replacing defective hardware and or software.Processed customer requests from phone/email, etc.; updated inventory records for all desktop/laptop/tablet/mobile device transactions.Documented all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLA's.Rendered IT support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems.Efficiently repaired broken and refurbished phones for customers through problem analysis, use of judgment.Provided over-the-phone troubleshooting support to clients in a timely manner. Programmed and activated mobile devices for customers.VISIONWORKS DOCTORS OF OPTOMETRY, WASHINGTON, D.C.:December 2011 - August 2015Third Key Supervisor/Retail SalesHandled high end fashion merchandiseSet and achieve personal sales goals while supporting the goals of the team.Greeted customers in a timely, professional and engaging manner.Provided honest and confident feedback to customers regarding merchandise style and fit.Performed daily department maintenance tasks including stock work, re-packaging, display, price markdowns, merchandise transfers and light cleaning.Opened new Nordstrom Fashion Rewards accounts as a means of building customer relationships.Created lasting relationships with customers by periodic follow-ups on purchases, suggest new merchandise and invitations to upcoming events.Performed day to day cash register transactionsHandled cash, debit and credit transactionsOperated mobile POS and handheld devicesProvided quick and quality service to customersACCESS INTELLIGENCE.July 2007 - August 2011HelpDesk Technician/Facilities Associate Office ManagerProvided telephone and in-person support to over 150 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.Tasked with communications, which included setting up devices for VOIP meetings and conferences, and also providing troubleshooting and support during conferences.Created, responded to, escalated, and closed tickets.Tracked all outstanding tickets, working closely with tier II Technicians to ensure problems are resolved in a timely manner.Documented all technical issues. Highlighting steps taken to remediate problems.Tasked with training new hires on internal systems and procedures.Performed regular maintenance on local hardware and office appliances, and scheduled maintenance with vendors for off-site locations.Tasked with maintaining communications with and acted as point-of-contact with vendors and repair technicians.EDUCATIONUniversity of Maryland, Adelphi, MD Bachelors of Science 2010 Cyber SecurityPrince Georges Community College, Largo, MD Associates of Science 2006
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