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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Oliver DriveBassett, VA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary: Customer service experience as well as management experience; owned a business for 5 years which involved retail sales, advertising, management and marketing; put forth 100% to complete a task and am a team member. I have experience in MS Office, as a Coordinator, Remote Work Financial Crimes as well as Supervisory. I work well with little or no supervision and /or with the team.Experience: One Solution Cable, LLC Bassett/Roanoke, VA Contractor / Assistant July 2019-Aug. 2020 Trained for Equipment pick up. Delinquent Account Holders Sole Proprietor. COVID Prevented. Assistant only to few Customers. Housekeeping/ ErrandsWells Fargo Roanoke, VAFinancial Crimes Specialist Jan. 2016-May 2018 Fraud/Non Fraud Claims Customer Service Inbound/Outbound Calls Customer Resolution Regulation E Guidelines Company Knowledge Base Up-Training Crediting/Debiting Customer Accounts Charge backsTeleTech Work@Home Englewood, COCustomer Service/Chat Representative Nov. 2014 Dec. 2015 Various Client Projects Customer Service Project Related Sales Computer Navigation Motivation for Members Client Knowledge Base/Up-TrainingKelly Services Troy, MICustomer Service Representative Dec. 2014 March 2015 Wellpoint/Anthem Customer Service Billing & Payments Computer Navigation MS OfficePublic Partnerships Glen Allen, VAConsumer Attendant July 2014 Nov. 2014 Personal assistant Meal preparation Housekeeping Meet individual needsDays Inn of Martinsville Ridgeway, VADesk Clerk July 2013 Nov. 2013 Customer Service Check In/Check out Guests Hotel Software Navigation Register/Handling Hotel Monies Office/General HousekeepingHealthcare Services Group Bensalem, PAManager in Training July 2012 Oct. 2013 Manager Trainee for Housekeeping Laundry Services Training for Administrative Duties Out of town travel where needed Nursing Facilities Virginia District / West VirginiaNational College Martinsville, VAStudent Nov. 2011 May 2012 Student at Martinsville, VA Campus Completion of A.S Degree, Business Administration Management ICF International Martinsville, VAOperations Center Agent June 2011 Nov. 2011 Processor of Rebates for Energy Efficient Appliances HVAC Processor Outbound call Surveys Proficiency in computer navigation and company software Researched customer applications to ensure accuracy Approved and completed rebates for customers to receive checks Up-Training for latest UpdatesNational College Martinsville, VAStudent Dec. 2008 July 2011 Student on Campus, Martinsville Classes for Associate Degree in Business Administration Management Beauti Lounge Collinsville, VAHairstylist June 2009 March 2011 Build own clientele base and provide styling needs by appointment only Customer service/Self Employed Retail Inventory Opening/Closing of salonI.International Speedway Corp. (Americrown) Daytona Beach, FL Suite Manager/Bartender/Server (Seasonal) April 2007 Oct. 2009 Provided Superior Customer Service Sales Managing suite catering to NASCAR fansStarTek, Inc. Collinsville, VACustomer Service Representative (Nov. 2007 April 2008) Nov.2008 March 2009 Answered a high volume of customer service calls each day Gathered information, researched/resolved inquiries, and logged customer calls Ensured quick and efficient call resolution times while providing professional and excellent customer service Performed administrative duties in a call center setting, such as data entry and records management Completed, processed, and maintained applicable paperwork and records Explained billing options and helped customers customize billing options for the most cost effective plan Ordered equipment and provided troubleshooting of equipment Results, Inc. Stuart, VACustomer Service Representative (April 2007 Oct. 2007). June 2008 Oct. 2008 Improved customer service, computer, and telephone communication skills Entered customer data and navigated multiple computer programs/windows Answered customer calls dealing with Medicare/Wellcare Insurance Member Benefits / Claim StatusJ.C. Penney Salon Martinsville, VAHairstylist April 2000 Nov. 2000 Provided customer service. Product Sales. Register/Monetary Responsible Inventory Opening/Closing of SalonCreative Hair Design Martinsville, VAOwner/Stylist June 1994 Jan. 1999 Owner of Hair & Tanning Salon Superior Customer Experience Marketing Management/Administrative Duties Station Lease to Stylists Retail Inventory CoordinatorEducation: National College Martinsville, VAA..S., Business Administration Management Dec. 2008 Feb. 2012 ComputerSkills: Microsoft Office: Word, Excel, Access, PowerPoint, And Outlook References: Elizabeth HillPHONE NUMBER AVAILABLECollinsville, VA, 24178Jennifer CraigPHONE NUMBER AVAILABLEBassett, VA 24055Ginger PainterPHONE NUMBER AVAILABLESpencer, VA 24165 |
