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Click here or scroll down to respond to this candidateCandidate's Name
Mascoutah, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceLead Cashier/Sales AssociateDollar General - Mascoutah, ILJuly 2021 to PresentMaintained stock to meet expected customer demand. Processed both cash and card purchases and returns. Received and processed customer payments.Helped management develop employee improvement plans and motivate team members to continually improve.Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Checked personal identifications during alcohol and tobacco sales. Monitored self-checkout systems and provided help in resolving complex problems. Reconciled daily totals to maintain balanced and compliant ledgers. Facilitated and logged store opening, closing and shift changes. Helped customers complete purchases, locate items and join reward programs. Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.Answered customer questions and helped find specific items. Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.Checked merchandise multiple times during each shift and restocked products when stock ran low. Taught employees fundamentals of register use, merchandise scanning and customer service. Managed staffing levels to provide optimal support for cash register operations. Lead cashiers and associates in providing thoughtful customer service. Mentored other store employees in customer service and assistance to help improve overall satisfaction. Utilized creativity and persuasive techniques to upsell and cross-sell products to customers. Shift LeaderPilot Flying J - Mascoutah, ILDecember 2020 to May 2021SupervisorClean stock and help maintenanceClean showers and bathroomsHelp take trash outTrans Flo for truck driversLane Break paperworkMade sure the shift after me had everything ready to start Stayed late if needed came in early or on my day off if needed Unlock glass cases to GPS or glass piecesCooked if needed food or help prepare for the next shift Made sure to always go over my sale percentageI recently quit though due to the lack of harassment severe mental stress, my boss letting people, not on my shift do as they wanted, and not doing anything about it. Assistant ManagerConoco Gas Station - Mascoutah, ILJanuary 2020 to February 2021Open or close the store 3 days or nights a weekHelp customers find certain itemsDo inventory for products that we may or may not have Put in prices for itemsCheck lottoChange gas pump paperClean storeOrder products for the storeStock shelves or make price tagsCheck for expired itemsUnlock the ice machine or firewood holder or the propane tank Check to make sure co-workers do their job every day Paperwork of schedules alcohol products trucks and new employees Help customers get items off shelves or even get it for them if they cant at all EducationHigh school diplomaO Fallon High School - O'Fallon, ILAugust 2007 to May 2011Skills Typing (2 years) Written Communication (6 years) Customer Service (5 years) English (10+ years) Writing Skills (10+ years) Microsoft Excel (5 years) Assistant Manager Experience (2 years) Cash Handling (4 years) Retail Management (5 years) Shift Management (5 years) Leadership (5 years) Management (5 years) Retail Sales (5 years) Cashiering (7 years)Certifications and LicensesFood Handler CertificationAssessmentsCall center customer service ProficientMay 2021Demonstrating customer service skills in a call center setting Full results: ProficientCustomer focus & orientation ProficientJune 2021Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientMay 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
