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SummaryCustomer-oriented General Manager with 8 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.SkillsProcess AutomationProject ManagementFinancial AdministrationService Quality ImprovementSchedule ManagementSalesPublic RelationsStaff SupervisionStaff Training and DevelopmentTotal Quality ManagementExperience03/2016 - CurrentGeneral Manager, Smokebreak, ST CLOUD, FloridaEstablished and maintained effective communication with staff members to ensure efficient operations.Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.Maintained relationships with vendors to obtain the best pricing on supplies and materials.Resolved customer complaints quickly while maintaining high quality standards.Trained employees on duties, policies and procedures.Recruited, interviewed and hired qualified staff for open positions.Created schedules.Supervised employees through planning, assignments and direction.Built and maintained loyal, long-term customer relationships through effective management.02/2016 - 03/2016Mechanic for Golf Course, Stoneybrook Golf & Country Club, Orlando, FLPerformed preventive maintenance services such as oil changes and tune-ups on carts and landscaping equipment as needed.Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.Tested components with appropriate instruments to ensure proper operation.Maintained garage safety protocols to meet regulatory and company expectations.Conveyed troubleshooting diagnosis to manager and outlined proposed repair plan and associated costs.12/2015 - 01/2016Tire Technician, RimTyme Custom Wheels and TiresInspected tires for defects and wear, measured tread depth and determined need for replacement.Replaced worn tires with new ones of the same size and type.Balanced wheels using electronic machines to ensure even tire wear.Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.Rotated tires and reset tire pressure monitoring systems.Removed old tires from rims using specialized tools such as bead breakers and tire irons.Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.Education and Training05/2009Mastery Vocational in AutomotiveCooper City High School, Cooper City, FLmechincal engineeringValencia College, Orlando, FLWelding certificationBroward College, Fort Lauderdale, FLAccomplishmentshonor roll in highschoolCertificationsmastery in vocational in Automotivecompletion of welding programCandidate's Name
PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  ST CLOUD, Florida 34771