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Candidate's Name
Raleigh, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEnhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements while assisting and supporting customers and staff, via phone, online, chat, and email. Eager to employ my work history, education, and present experience accurately and professionally.EDUCATIONWake Tech Community College, Raleigh, NC, June 2020Associate Degree in Business AdministrationCERTIFICATESWake Tech Community College, Raleigh, NC, December 2019Customer Service, Human Resources Administration, LeadershipThe Chubb Institute, Jersey City, NJ, 1999Office Administrative Specialist & Personal Computer ApplicationsMicrosoft office Word, Excel, Access, PowerPointCertified Notary Public for the State of North CarolinaEXPERIENCE:Ampcus Inc., Webster Bank, RemoteCustomer Service Representative 10/21 - 02/22Provide bank resources, information and services, open/close accountsAssist employees and customers concerning credit cards, savings,and investmentsHandle inquiries, comments, and customer complaints while managing sensitive, confidential, complex informationProcess and manage transactions, money transfers, deposits & withdrawalsAlorica, RemoteData Entry Representative 09/20  04/21Answer inbound calls, chats, and emails to resolve questions or concernsData entry and ensure proper orders processingPurchasing, shipping & receiving operationsUpsell to customersLarry Leifer, Esq., Livingston, NJLitigation Paralegal 2005-2010Conduct legal research, prepared motions, discovery for court and proceedingsOrganize attorney schedule for meetings, trials, and hearingsRequest, review and analyze medical records, and trial materialsServe Orders, billing, and processing invoicesAssist Clients with Medical Malpractice case statusJonathan H. Rosenbluth, Esq., South Orange, NJLegal Secretary 2002-2004Workers compensation claims for reviewing, drafting, and editing legal documentsSet up and manage documents for court, clients, insurance company and defendantsResearch legal files, analyze and interpret statutes, administrative rulesFile administrative appeal with the workers compensation state department as needed.Brownstein, Booth & Barry, Union City, NJLegal Secretary 2001-2002Prepare litigation filings, motions, and pleadings responsesAssist attorney in organizing and summarizing depositions, arbitrations, and trialsReview, complete and assist in all legal documentsTepper & Scherling, Livingston, NJReceptionist/File Clerk 1999-2001Answered and transferred calls to Attorneys and staff on a multi-line telephone systemSchedule customer to the appointment queueMaintained filing system through sorting, categorizing, and organizingOrdered and maintained office inventory