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Title Call Center Branch Manager
Target Location US-IA-Ankeny
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Candidate's Name
Professional ExperienceTotal Nurses Network, West Des Moines, IowaBranch Manager: 1/2019-12/2023Leader in Iowa placing Nurses and CNAs in long term care facilitiesSales and recruiting managerLeader, trainer, mentor for new hiresResponsible for payroll, compliance, HIPAAProvided 24 hour on-call service to facilitiesRandstad USA, West Des Moines, IowaStaffing Manager-Office Administration/Manufacturing Logistics: 1/2017-1/2019Full desk recruiting/sales marketing for Office Administration and Manufacturing/LogisticsPayroll and employee complianceLeader, trainer, mentor for new hiresRecruited call center, accounting/finance and sales professionalsResource Staffing; Dallas, TexasTeam Lead Senior Recruiter: 5/2012-11/2016Lead Accounting/Finance division, Full Cycle RecruiterResponsible for MSP, VMS databases for MSP, VMS databases for clientsAssisted clerical team with call center candidatesAudiometrix; Dallas, TexasTexas Regional Sales Manager: 5/2008 -5/2012Director of Sales of Audiology equipment in Texas RegionMarketing and sale of machine to Internal Medicine and Family Practice PhysiciansCoordinated installation and training of medical deviceConsulted with Audiologist for medical training and reportingNegotiated final sales agreements and contract executionEmployee Solutions; Dallas, TexasOnsite Manager: 12/2004-5/2008Responsible for 150-200 temporary to permanent employeesEngaged in all aspects of Human ResourcesStaffing and recruiting of general labor/light industrial employees, sales/marketing and clerical positionsSustained client relationships and rapportBenchmarked all quotas for interviewing and screening applicantsAdministered criminal background checks, drug screenings, and E-VerifyEffectively implemented termination of employment upon request of clientTracking and logging of all employee and account information in COATs SoftwareAdvanced Temporaries; Dallas, TexasBranch Manager/Medical Accounts Manager: 1/2000-11/2004Responsible for recruiting, training and placing medical assistants and nurses in local hospitalsMarketed to hospitals in Texas, provided written proposals and contractsSustained relationships and customer service provided to all hospitalsProvided 24 hour On-call staffing service to employ personnel for staffing needs of each facilityEducationMonmouth University; 1995-1999Bachelors of Arts in CommunicationsCertificationsCertified Staffing Professional (CSP) - 2005Employment Law ACCREDITATION - 2005

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