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Click here or scroll down to respond to this candidateCandidate's Name
Indianapolis, Indiana Street Address
Cell Phone# PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEQUALIFICATIONS:An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.Ability to multitask, meet task deadlines, and maintain organization.Demonstrated a pleasant, calm, and reassuring phone manner while assisting clients.Proficient in using Microsoft products such as Word, Excel and Outlook.PROFESSIONAL EXPERTISE:Assisted call center manager with staff of 12 employees.Positive attitude towards change and new learning opportunitiesResponsible for the training of new call center staff.Helped company attain the highest customer service ratings.Illustrated the ability to calmly handle and resolve all client disputes or concerns.Ability to perform tasks independentlyManaged a high-volume of inbound calls per day.Assisted with new account set-up procedures.Maintained ongoing procedure/service manual updates.Resolved inquiries in any given week and consistently met performance benchmarks in all areas(speed, accuracy, volume).Became the go-to person for new reps and particularly challenging calls as one of the companys primary mentor/trainer of both new and established employees.Earned high marks in all categories including communication skills, listening skills, problem resolution and politeness.Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.Recognized for contributing to a successful one-call resolution program initiative.Page 1Candidate's Name
Indianapolis, Indiana 46236Cell Phone# PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEEXPERIENCE:Patient Account Representative 03/2015-PresentCommunity Health NetworkReceives inbound calls daily from patients and/or insurance providers regarding services providedat a Community Health Network location.Verification of insurance coverage.Work with other departments to reconcile issues regarding claim coding, and billing.Perform EPIC updates, including guarantor demographics and insurance coverage.Single Point of Contact Representative 04/2013-03/2015Carrington Mortgage ServicesHandling daily Inbound/Outbound calls to assist with any questions or concerns regardingmortgage assistance.Responsible for first contact with delinquent Bank of America accounts.Monitoring the completion of required documents/packets received by Bank of Americaclients for underwriting review process.Processing mortgage payments.Skip tracing to attempt contact with individuals regarding delinquent mortgage.Member Service Specialist 10/1987-05/2011Members United Corporate FCUIndianapolis, Indiana 46250Handled client inquiries regarding account postings, billing questions, complaints, loan requests, new product and services.Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.Interfaced daily with internal departments: accounting, loan processing, business development, billing, research and operations.Managed a high-volume workload within a deadline-driven environment.Answered incoming calls of 2 rings or less by company policy.Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.Helped company attain the highest customer service ratings.Page 2RECOMMENDATIONS:1st Michael Thomas, Vice President, Mid-States Corporate Federal Credit UnionManaged Stephanie indirectly at Members United Corporate Federal Credit Union.I had the pleasure of working with Stephanie for nearly 15 years at Members United and its predecessors INDICORP and Mid-States Corporate FCU. Throughout that time, Stephanie was consistently a favorite among our members due to her dedication to providing a high level of service and her true desire to satisfy their needs. Through my own experience and conversations with members/customers I have learned that Stephanie is a strong asset and a desired team member. May 17, 20122nd Diana Wininger, COO, Link Federal Credit UnionWas with another company when working with Stephanie at Members United Corporate Federal Credit UnionStephanie represents what any company would want in an employee, dedication and integrity.I have worked with her at various levels for over 20 years. May 25, 20123rd Karen Houser, Events Administrator - West, Members United Corporate FCUI worked with Stephanie J. at Members United Corporate Federal Credit Union.We worked together at Members United/Mid-States/INDICORP. She was always helpful to me when I needed assistance. She had a broad depth of knowledge and was a key player in our call center...very organized and a committed team member. July 26, 2012EDUCATIONWarren Central High School GraduatePage 3 |
