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Click here or scroll down to respond to this candidateCandidate's Name , PMPAustin, TX, USA PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedIn @Candidate's Name
SUMMARY AND PROFILEResults focused leader with 24+ years of end-to-end supply chain experience, and leading business transformation across the globe. An energetic leader with a strong history of proactivity, quick identification and solving problems quickly. An effective communicator with a proven record of building strong teams, vendor partners and customer relationships, while delivering best-in-class solutions in operations, strategy and change management. Experienced and reliable professional with great passion for driving continuous improvement, innovation and creative solutions while adapting to and managing change.CORE SKILLSGlobal LeadershipStrategy PlanningTraining FacilitationEvent PlanningNew Product IntroductionResource Capacity PlanningLean Six SigmaKaizen Value Stream MapBusiness Process ImprovementSix SigmaGlobal Quality SystemsRelationship Management CRMProject Management Professional PMPWritten Verbal CommunicationBudgeting ROI AnalysisPROFESSIONAL EXPERIENCEDell Technologies Global Supply Chain Operations, Austin, TXCUSTOMER SUCCESS MANAGER2018 2023Built and maintained positive collaborative customer relationships for accounts achieving annual revenue exceeding $1M, enterprise and client. 5+ years of experience planning, executing, and closing deals with sales providing significant client value while accomplishing company financial goals.Served as liaison and voice of the customer. Served as primary point of contact for supply chain operations or support issues spanning fulfillment, logistics, planning, purchasing, product quality, and warranty services. Resolved issues promptly, ensuring minimal disruption and optimal client experience.Orchestrated collaborative relationships with key stakeholders to address changing global business needs, delivering customized regional and global solutions; optimized operational efficiency and reduced costs by 25% through streamlined processes and vendor negotiations.Fostered strategic partnerships with customers, vendors, and partners, driving tailored regional and global solutions to meet evolving business needs; resulted in a 20% increase in customer satisfaction and a 15% growth in revenue.Orchestrated and led multiple cross-functional teams of 15+ members, including product, engineering, sales, and support, resulting in the successful launch of an e-commerce platform for multiple customers, driving revenue growth by 45% within the first year.Streamlined customer planning, purchasing, deployment, and fulfillment processes to enhance sales growth and customer satisfaction for priority accounts; achieved a 25% increase in sales and reduced fulfillment time by 30%.Global Customers: Google, World Bank, BlackRock, MetLife, BNY Mellon, Ernst & Young, BMC Software, Inter-American Development Bank, Marriot Hotels.Spearheaded the application of PMI methodology to develop and deploy customized global operation solutions, resulting in a seamless customer experience, proactive support, and flawless execution; delivered measurable impact on revenue growth and customer satisfaction.PROFESSIONAL EXPERIENCEDell EMC PMO Global Supply Chain Operations, Austin, TXGLOBAL SUPPLY CHAIN ENABLEMENT PROGRAM MANAGER2015 2018Led a three-year transition of Dell Enterprise manufacturing and products to ODM supplier, Foxconn, Mexico, reducing Dell's annual manufacturing costs by 50%.Fostered successful partnership with Foxconn counterpart to create and drive product transition plan based on forecasted demands.Led design and standardized Dells process for ODM direct product launches, mitigated risk through effective management of transition roadmap, governance, and the relationship between Dell and supplier.Built team of product, process, and quality engineers enabling flawless execution of new product introductions.Led global cross-functional team spanning across IT, Digital Fulfillment, Procurement, Demand Supply, Production Planning, IT, ODMs & TSPs, to successfully implement Digital Product Key (DPK) Simplification, globally 3YR NPV $3.8M.Oversaw a cross-functional initiative involving procurement, distribution partners, IT, sales ops, and customer care, resulting in the implementation of the Channel Order Tracker for LATAM and generating a 3-year NPV of $2.4M.Led cross-functional team to enable Wyse TAA OA3 Pre-Activation Enablement at Foxconn Mexico 3YR NPV $1.8M.Developed and executed a comprehensive training and guidebook program for Project Management Organization. Resulting in consistent messaging, a 40% increase in team productivity, and a 50% reduction in errors.Dell EMC PMO Global Supply Chain Operations, Austin, TXGLOBAL BUSINESS CONTINUITY SENIOR PLANNER2016 2018Effectively led Dells SCOPs Business Continuity Planning (BCP) Roadmap.Created development of mitigation strategies reducing risk exposure and single points of failure, ensuring global operational resiliency, in adverse conditions.Led Global team to achieve Global Operations BCP Maturity Status of Quality in 2017 and Resiliency by 2018, through effective roadmap management & execution.Dell, Inc. Worldwide Procurement, Austin, TXGLOBAL COMMODITY MANAGER2011 2016Developed and Led Global Contract Audit Program for General Procurement, recovering over $12.4M in restitution within 1 year.Successfully onboarded and managed a cross-functional team of nine, 3rd party audit firms & contractors, worldwide.Proliferated Global Audit to Production Procurement with opportunity identification of >$80M, in restitution.Contract re-negotiations savings of >$5M.Led Supplier Diversity Initiative for Marcom obtaining $125M in diverse credit.Initiated onboarding of Marcom Managed Service Provider Program with diverse credit opportunity of $64M, annually.Directed Marcom Procurement Business units including Global Online & Channel, Global Branding, Corporate Communications, Chief Marketing Office, Promotions, and Market Research.Facilitated fraud identification and prevention by working with all general procurement departments to improve tools and processes for fraud identification and prevention.PROFESSIONAL EXPERIENCEDell, Inc. Americas Operations Quality Engineering, Austin, TXEXECUTIVE ADMINISTRATOR for Director of Quality2010 2011Liaison for the Director of DAO NPI and Quality Engineering Organization by driving the development of organizational strategic plans and initiatives. Developed and executed corporate-level strategies to drive business growth and profitability.Guided Process Quality Governance for Dell Americas Operations through the development and implementation of strategies optimizing organizational structure and processes.Effectively facilitated the Global Quality Best of Bread Forum Dell Americas, Brazil, Ireland, Poland, and China accommodating ongoing Best Practice Sharing and Global Initiative Deployment.Successfully led implementation of DAO End-to-End DPMO Metric Deployment enabling measurement of over 410 new process failure modes, elimination of over 885K defects, delivering over $1.5M in customer experience savings, $11.8M in Missing Wrong Damaged factory savings, and a 31% YOY reduction in MWD incidents.Completed Hybrid Build Cell Re-design yielding improvements including a 30% reduction in safety incidents, 28% reduction in DPMO, and 10% increase in productivity.PROCESS QUALITY ENGINEER2007 2010Earned Certified LEAN change agent credential and successfully facilitated 15+ Kaizen events across multiple business units.Improved quality by 29% by the creation of a standardized motherboard (MB) integration process, reducing cycle time by 20%.Engaged best practice sharing for MB Integration leading to 77% reject rate reduction for DAO.Generated > $1M in savings via cycle time reduction, inventory control, and supplier relationship improvement.Successfully drove ongoing scrap reduction and led the Voice of the Customer visual campaign promoting customer needs, in the factories as Factory Scrap Champion.Led 3 Design of Experiments (DOE) identifying process improvement opportunities for (MB) integration globally.Developed, implemented strategies, and executed immediate business strategies to improve overall operational efficiency, reduce cost, and maximize product quality and customer satisfaction.Dell, Inc. Process Engineering, Austin, TXMANUFACTURING ENGINEERING CONSULTANT2005 2007Pioneered two Hoshin Cost Reduction Savings Initiatives, delivering annualized savings of more than $6.5M by implementing lean methodologies, optimizing resource allocation, and driving continuous improvement initiatives.Drove DAO Americas Negotiations and Cost Reduction for Powered Industrial Vehicles >$5M in annualized savings.Led for Braker 3 DEMO and relocation, saving Dell $4.5M in lease costs.Designed and Implemented Capacity Expansion for the Americas Returns Remanufacturing Center & Service Logistics organizations enabling the ability to meet forecasted demand and providing $3M in annualized savings.Led OptiPlex manufacturing routing, space expansions, and incorporating consolidation to deliver over $1M in cost avoidance.Led Options re-design and consolidation with Americas Merge Center providing >$813K.Supported Americas Service Logistics Receiving BPI, achieving $400K in annual savings.Process Engineering Support and resource headcount planning and modeling for ARRC, ASL, DFS, SPH, and AMC facilities.PROFESSIONAL EXPERIENCEMotorola Free scale, Process Engineering, Austin, TXINDUSTRIAL ENGINEER2000 2005Manufacturing Representative for Critical Cycle Time, Scrap, and Yield Optimization Projects totaling over $2.5M in annual savings for Motorola Freescale Semiconductor.Led Window Lot Box modifications yielding quality improvement, cycle time reduction, cost, and scrap reduction >$.5M.Successfully implemented manufacturing point-of-use lot tracking workstations positively impacting cycle time, yield, and scrap saving >$500K in annual manufacturing costs.Successfully coordinated Auto Recipe Download Implementation across all CMP tools supporting scrap Reduction and Cycle Time Improvements $150K in savings.Optimized operations in MOS13 and MOS8 factories by implementing standardized Warehouse Management Software and Real-Time Dispatch Rules, leading to substantial cost savings of >$350K.Led the design and implementation of an innovative Ergonomic Design Plan for CMP Dark Processing, resulting in a 20% reduction in production time and a 15% increase in product quality.Spearheaded the development and execution of the Quick Fix Ticket Program, improving manufacturing real-time support, resulting in a 25% increase in production output and saving the company 150+ hours per month.Implemented ONE WIP consolidation of MOS13 and APRDL for production of both development and customer materials on the core manufacturing line.Applied Materials Mixed Model Mainframe Division, Austin, TXINDUSTRIAL ENGINEER INTERN1999Effectively balanced workforce on the assembly line. Optimized non-replenishable Kanban Process. Researched and developed training & certification performance matrix for assemblers. Developed and implemented an understandable and maintainable database for training & certification programs. Created an all-inclusive capacity planning model representing Applied Materials Mixed Model Mainframe Line and its associated subassemblies. Results aided in optimal scheduling of subassemblies for integration into the main pull line.EDUCATION AND OTHERSTexas A&M UniversityCollege Station, TX Graduation Year: 2000BACHELOR OF SCIENCE INDUSTRIAL ENGINEERINGCERTIFICATIONSPMPProject Management Institute Credential 2274380 Earned: 2018LEAN CHANGE AGENT Dell Earned: 2007SIX SIGMA GREEN BELT Motorola Earned: 2001QUALIFICATIONSEnterprise Resource PlanningRelationship Management CRMTraining FacilitationEvent CoordinationLEAN Change Agent KaizenBusiness Process ImprovementProcurementMarketing CommunicationsSupplier DiversityVendor ManagementContract NegotiationsProduct Process QualitySupply Chain OperationsLogisticsFacility Space PlanningSafety ErgonomicsResource ManagementProject Program ManagementDistributed Systems SDLCAgileReturns RemanufacturingB2BDigital LiteracyData AnalysisSpreadsheetsConflict ManagementBuilds Collaborative TeamsProblem SolverDetail OrientedAdaptable FlexibleCreativeAWARDSDELL15 YR Service Award 202010 YR Service Award 20155 YR Service Award 2010BRAVO (12) 2008 - 2022GOLD 2007SILVER 2007GOLD (2) 2006SILVER 2005BRONZE 2005Customer Experience 2005Motorola Freescale#1 Productivity Project 2005Womens Leadership 2004Yield is Life 2002Houston Livestock Show & Rodeo Scholarship Halliburton 1995VALEDICTORIAN 1995 Columbia High SchoolComputer SkillsMS Windows, Mac OS, MS Office Suite, G Suite, G Meet, MS Teams, MS Project, Monday.com, Zoom, Skype, One Drive, Dropbox, QuickBooks, AutoCAD, Adobe Suite including graphic & video, content creation.AffiliationsProject Management InstituteSecretary IMRG (Indian Motorcycle Riding Group)Society of Women EngineersPresident of Institute of Industrial EngineersAlpha Pi Mu Industrial Engineering Honors Society (Treasurer)American Society of Safety EngineersHuman Factors & Ergonomics SocietyStudent Engineering Council Texas A&M UniversityVolunteerTeam Mom 2017 2019 FC Westlake SoccerVOLUNTEER 2020 2023 Meals on WheelsHobbies Interests13 years of experience cooking international cuisinesEvent ManagementStudio and Event PhotographyBoatingOutdoorsDance |
