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Candidate's Name
Upper Marlboro, MD Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryProctor Testing Technician with multifaceted experience in Customer Service, Training, Testing, Development, Office Administration, and Records Management. Experience as a Testing Technician utilizing placement testing: Accuplacer, ESL Evaluation and Assessment and Aleks placement software.Work HistoryPrince Georges Community College 09/2019 - CurrentTesting TechnicianEnrolling and scheduling potential and current students test appointments, preparing/handling test material, performing and monitoring testing applications, troubleshooting for test facility computers, delivering, and proctoring the testing center in an educational college settingMaintain and apply expert knowledge of test center policies, practices, and proceduresCheck in students, verify identification, and explain the exam processEnsure equipment is operational and test stations are in working order to deliver testingEnsure guidelines and stringent security protocols are adheredComply with all incident reporting and escalation proceduresMaintain professional rapport and cooperative working relationship with staff, students, and professorsProviding familiarization training for new personnel to the testing centerVerify courses and curricula for testing modules to ensure information is accurateProviding support in the organizing, planning, and management of testing and training operationsProvide technical support and assistance to potential and current studentsSupport in developing new test methods to avoid schedule and appointment conflicts.EducationPrince Georges Community College - Largo, MD Major: Communications and Design, 10/2017 - 08/2020AccomplishmentsAchieve results by creating tracking matrix for student testing schedules and cancellations.Create alternate time frames for software and other mandatory training.Achieve results by completing tasks with accuracy and efficiency which were once backlogged and in suspense.