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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Campbell Ave Oceanside, NYPHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER PROFILEExperienced leader with an extensive 20+ year career of delivering customer solutions. Passionate about developing meaningful relationships between myself and the customer to accomplish business objective and growth. Highly efficient with a wide range of organizational functions, staff management and day to day operational services and issues. Work in an environment with shifting priorities and able to pivot and triage issues and proffer solutions. Quickly adapt to new environments and methods as needed and is meticulously detail oriented and an effective oral and written communicator.Staff ManagementSelf-ManagementAttentiveness to CustomersEffective Oral and Written CommunicatorTeam building and TrainingContinuous Process ImprovementSelf-DevelopmentStrategic PlanningChange ManagementResults and Goal OrientedAdapt to identify and grasp OpportunitiesAREAS OF STRENGTH AND EXPERTISEPROFESSIONAL EXPERIENCESimmys Organic Cleaning, Long Island, NY2016 PresentManager/CEOManagement of staff activitiesDirect control of customer communications and schedulingIntroduction of new cleaning products to improve a healthier way of livingSupervisions and training of six (6) staff to maintain excellent customer serviceEnsure quality results at all locationsConflict resolution to sustain customer experienceMarketing research on ways to market and sell new services.Implement procedures to ensure daily productivityFresh Vitamins, Dominica, W.I. 2012 - 2016Team ManagerPromoting and marketing of productsAccounting and reporting of store activitiesCustomers insurance claim managementStock Inventory managementDevelop business strategies to raise our customers pool, expand store traffic and optimize profitabilityMeet sales goals by training, motivating, mentoring and providing feedback to sales staffEnsure high levels of customers satisfaction through excellent serviceComplete store administration and ensure compliance with policies and proceduresMaintain outstanding store condition and visual merchandising standardsReport on buying trends, customer needs, profits etc.Propose and promote innovative ideas to increase market shareConduct personnel performance appraisals to assess training needs and build career pathsDeal with all issues that arise from staff or customers (complaints, grievances etc.)Platinum Security, Dominica, W.I.2009 2012Office/Recruiting ManagerSupports company operations by maintaining office systems and supervising staff.Maintains office services by organizing office operations and procedures, controlling correspondence, and designing filing systems.Maintains office efficiency by planning and implementing office systems, uniforms, weapons and ammunition procurement.Completes operational requirements by scheduling and assigning employees; following up on work results.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintains office staff by recruiting, selecting, orienting, and training employees.Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.Contract preparations and sourcing of new clientsContributes to team effort by accomplishing related results as needed.Going Places Travel, Barbados2009 - 2008Senior Travel ConsultantBooks flight, cruises and other transportation arrangements as well as lodging and toursProvides information about travel destinations and accommodationsCommunicates with vendors of travel-related products to get the best dealsVisits sites in advance of recommending to touristsMarkets and sells holiday and other specialized tour packagesAdventure Travel, Barbados2006 - 2008Office ManagerMaintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.Negotiating preferred rates with vendors of direct travel.Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.Assisting with any travel-related issues that may arise.Researching travel deals and evaluating prices and services.Arranging travel accommodations for business visitors.Creating, optimizing, and monitoring corporate travel policies.Preparing travel budget reports.Analyzing and preparing reports on travel spend.Fort Young Hotel, Dominica, W.I.2004 - 2006Human Resource AssistantSupports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.Substantiates applicants skills by administering and scoring tests.Schedules examinations by coordinating appointments.Welcomes new employees to the organization by conducting orientation.Provides payroll information by collecting time and attendance records.Submits employee data reports by assembling, preparing, and analyzing data.Maintains employee information by entering and updating employment and status-change data.Provides secretarial support by entering, formatting, and printing information.Organizes work.Answers the telephone, relays messages, and maintains equipment and supplies.Maintains employee confidence and protects operations by keeping human resource information confidential.Maintains quality service by following organization standards.American Eagle, Dominica, W.I.2003 - 2004Airline Station ManagerManage and generate instructions for delays, diversions, cancellations, and compensation authorization to airport operations and reservationsManage authorization levels within 24-48 hours of flight departure for overbooking, and equipment changes and take appropriate action to remediateManage and monitor flight status system-wide operation to proactively coordinate necessary adjustments and give direction to airport operations and reservationsDirect affected station personnel to execute plan during irregular operations for disrupted passengers (hotels, meals, alternate flights, etc.)Manage airport operations with rebooking issues as required during daily operations and irregular operationsProvide guidance on customer options to affected stationsAdvise/direct airport operations to ensure policies and procedures are carried out in the daily operationOffer solutions to ongoing operational issues to improve customer serviceCoordinate required crew block seats with crew scheduling as necessaryInspects runways, taxiways, aircraft parking aprons, and fuel facilities for hazards; coordinates with appropriate parties for corrective actionsAssist in the coordination of airport operationsJenn Health & Beauty, Barbados.2003Assistant Store ManagerSupervise and train staffReview staff performance and offer constructive feedbackCollaborate with team leads on setting and achieving team-specific goalsPurchase inventory based on current trends, availability of new products and customer interestDisplay merchandise to maximize purchasing appealOrganize sales and product demonstrationsWrite sales and customer reports and make recommendations for improvementsInteract with customers and resolve complaints or grievancesSt. Alphonsus Co-operative Credit Union, Dominica, W.I.2001-2003Bank TellerConduct dozens of banks routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)Make sales referrals, suggest alternate channels and cross-sell products and servicesGo the extra mile to build trust relationships, customer loyalty and satisfactionComply with regulatory requirementsManage risk in every transaction and detect fraudulent transactions to prevent lossesResolve customers issues and provide relevant informationEDUCATIONAmerica Eagle, Dominica, W.I.Certificate - Recognition of Fraudulent DocumentationCertificate - Sabre SpecialistAdventure Travel, BarbadosCertificate - Amadeus ConsultantSt. Martin Secondary School, Dominica, W.I.CXC English, Mathematics, Accounts, Information Technology, HistorySKILLSMicrosoft OfficeOutlook, InternetSabreRooms Master SQLREFERENCESMichelle Henry
Fitzgerald Charles Managing DirectorSharma Shillingford Coleman - Metlife |
