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Click here or scroll down to respond to this candidateCandidate's Name
SkrivanekEMAIL AVAILABLEPHONE NUMBER AVAILABLEQueens, NY Street Address
SummaryTo find a position that utilizes my extensive experience in administration and interpersonal communications within a company that encourages advancement and professional growth.Education and TrainingNational Seminars How to be an OutstandingCommunicatorSt. Petersburg CollegeSt. Petersburg, FL,01/2006HSSt. John's PreparatoryAstoria, NY,01/2004OfficeTrax, ServiceChannel, DOE Building and Navinet Training ClassMolloy CollegeManagement Classes (Building Dynamic and Highly Effective Teams, Effective Writing Skills for Business, Conflict Resolution Negotiating Skills, Influencing and Negotiating, Effective Communication, Leadership and Management and Accounting.ExperienceCARNEGIE Hill OB/GYNReceptionist/Assitant Office Manager New York, NY 06/2013 to 01/2021 Scheduled and confirmed appointments. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Oversaw office inventory. Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling. Welcomed to front desk and engaged in friendly conversations while conducting check-in procedure. Managed customer complaints and rectified issues to complete satisfaction. Pulled and organized requested documentation. Prepared daily shift close reports and balanced cash register to accurately reflect transactions. Communicated with outside offices to obtain records and transfer files. Signed for packages, recorded deliveries and distributed to personnel. Provided administrative support to coworkers, taking on additional tasks during high-volume periods. Assisted staff and executives with special projects. Maintained office equipment, scheduling service to repair issues. Scheduled surgical procedures for patients by reviewing surgeon schedules. Arranged and scheduled post-operative visits during appropriate timeframe after surgery. Educated patients on at-home surgery preparation requirements and post-operative care process. Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients. Sent H&P form and other patient information to surgery facility Collected coinsurance and deductible payments prior to procedure. Entered insurance information and flagged out-of-network coverage information in computer system. Applied HIPAA privacy and security regulations while handling patient information. Completed and submitted appeals for denied claims. Oversaw medical coding, charge entry, claims, pharmacy communications and other day-to-day operations of billing department. Identified errors and re-filed denied or rejected claims quickly to prevent payment delays. Posted charges, payments and adjustments. Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies. Reviewed and verified benefits and eligibility with speed and precision. Added modifiers, coded narrative diagnosis and verified diagnoses. Reviewed medical records to meet insurance company requirements. Received prior authorization for medications and procedures that were not originally covered by insurance.Federal Pump CompanyRepair Manager Brooklyn, NY 06/2012 to 04/2013 Managed technicians on the GPS and tracking where they are at with their jobs Recording any overtime the technicians did during the week Invoicing completed jobs Invoicing city jobs (prevailing wages) Creating schedule for the following day and upcoming week Writing up proposals that are approved in the system Taking care of customers that come in the office for repairs that need to be done Answered phone lines, took service request & helped customers with their questions. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. Produced thorough, accurate and timely reports of project activities. Planned and led team meetings to review business results and communicate new and ongoing priorities. Resolved customer inquiries and complaints requiring management-level escalation. Proposed or approved modifications to project plans. Assigned work and monitored performance of project personnel. Real Estate CompanyOffice Assistant Astoria, NY 02/2012 to 04/2012 Answering telephones and taking down the necessary tenant/ landlord information Scheduling appointments Assisting in setting up necessary information, flyers, and ads for open houses Creating ads for the apartments/ houses we had to be renting Brinco Mechanical Services, IncCall Center Representative Project Coordinator Freeport, NY 01/2007 to 01/2011 Answering telephones and directing the call to the appropriate person. Assisting the client with their HVAC needs and/or placing a service call with the local contractor to take care of those needs. Writing and checking pricing on proposals to be sent to the client. Preparing invoices to be sent to the client. Entering and Maintaining equipment lists. Managed nationwide unit replacement programs. Fabricating client reviews (classifying the report in order to create pivot tables and charts in excel). Assisting different departments and mangers when help was needed. Audited customer account information to identify issues and develop solutions. Asked probing questions to determine service needs and accurately . Offered resolutions to de-escalate calls and solve customer issues. Made reasonable procedure exceptions to accommodate unusual customer requests. Answered, screened and processed high volume of calls daily with call management system and web-based communications. Trained and supervised new employees to promote overall team productivity and consistent service. Updated customer accounts, addresses and contact information within call management databases. Met and communicated with vendors to monitor product shipments, prices and backorders. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Rebecca B. Dupont M.DReceptionist New York, NY 01/2005 to 01/2006 Filing patients' charts and lab results Checking patients in and preparing charts for the medical assistant Making and canceling appointments Answering telephones Assisting patients with their needs Filling out requisitions to send specimens to lab Making sure exam rooms were ready for patients Cleaning and organizing office space Trained new employees Assisting the Physician with scheduling meetings, plane tickets conferences. Phoenix OB/GYN ServicesReceptionist Flushing, NY 01/2002 to 01/2006 Entered insurance, demographics and health history into patient database. Checked patients in and out for appointments and collected co-payments. Called patients to confirm scheduled appointments and obtain additional details. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Processed patient payments and scanned identification and insurance cards. Protected patients by observing strict HIPAA guidelines. Took messages from patients and promptly relayed to appropriate staff. Answered multi-line phone system and directed callers to requested personnel and departments. Greeted each patient pleasantly and offered desk sheet for easy sign-in. Delivered high-quality administrative and customer service to sustain patient and work flows. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants. Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Straightened up waiting room to maintain neat and organized space. Informed patients of financial responsibilities prior to rendering services. Gathered, transcribed and typed medical information into charts. Ordered ink cartridges, toner, paper and other office supplies. Trained new staff on office procedures, insurance processes and medical terminology. Applied knowledge of medical terminology and insurance processes to support office administration productivity. |
