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Click here or scroll down to respond to this candidateCandidate's Name
Wylie, Texas Street Address
PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEPROFESSIONAL STATEMENTFocused and dependable professional with extensive experience eager to work with a reputable company to use previous training and skills within the organization.QUALIFICATIONSProficient in verbal communication, writing and editingSkilled at interviewing subject matter experts to perform needs assessment and performance analysisWorked effectively individually and as part of a teamOver fifteen years of experience with Microsoft Office (Word, Excel, PowerPoint, Visio, Teams, and Outlook)EMPLOYMENTJuly 2022 July 2023Communications Specialist, Apex Systems, Inc.Collaborated with the patient communications team to draft and send letters to patients.Interviewed doctors and patients; developed informative health articles and patient testimonials.August 2018 June 2021Learning and Development Specialist, Health Care Service CorporationDeveloped learner guides, participant guides, job aids and other performance support tools. Major projects: Medical Director Peer-to-Peer Review and Motivational InterviewingApplied basic project management principles and practices.Uploaded and published e-Learning courses, enrolled attendees, and generated reports using SumTotal LMS.November 2015 May 2018Curriculum Developer, Fairway Independent Mortgage CorporationUsed Microsoft Office to develop quick reference guides, user guides and other performance support materials that described how to use the Ellie Mae Encompass application.Uploaded and published e-Learning courses and enrolled attendees using SumTotal LMS.October 2014 to April 2015Business Writer, Moneygram InternationalDeveloped instructor-led training for new application.Led train-the-trainer sessions for instructor-led training.Revised self-study materials.July October 2014Instructional Designer, FedEx OfficeDeveloped PowerPoint presentation to report the results of focus group studies.Analyzed focus group data to develop gap analysis for newly hired sales executives.Revised new hire curriculum for the sales team.December 2013 June 2014Training Specialist, Goodman NetworksConverted instructor-led training to e-Learning.Developed construction manager, project manager and management instructor-led training.Maintained course and learner records, generated reports with SumTotal learning management system.Performed administrative tasks using the Cornerstone talent management system.Documented procedures for using Cornerstone.February 2013 October 2013Documentation Specialist, Innovative Business SoftwareMaintained online Help system with RoboHelp.Used Microsoft Office to create training documents.Developed online demonstration videos with Camtasia.Performed software testing.Updated company website.November 2010 April 2011Training Specialist, Bexar Information TechnologyObserved county employees process court documents and analyzed their work processes to promote effective use of the new computer system.Developed technical documentation for the countys legacy and new computer systems.Performed Quality Assurance testing and retraining.EDUCATIONBusiness and marketing courses at Collin County Community College in Plano, TexasBachelors degree in English and Liberal Arts Honors, University of Texas at Austin (graduated magna cum laude) |
