| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name , Jr.Information Systems Professional PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInIT professional excited about a Telecommunications or Information Systems/Technology position as a team member in a results-oriented company with a collaborative culture offering growth for a retired military professional with communications, hardware repair, customer service, supervisory, and management experience.Work Experience: (All unemployment dates and contact information have been removed to shorten the resume.)Remote Helpdesk Technician - Stefanini IT Solutions - June 19, 2023, to Present - Supervisor: Jeffrey FronczakProvides IT service management (ITSM) using ITIL practices for technical end-user support via phone, email, or web chat restorative maintenance to resolve end-user problems through a Service Now ticketing system using and supporting Teams, SharePoint, OneDrive, and Office/Microsoft 365 products.Technical Support Representative - WatchGuard, Motorola Solutions, Allen, TX - August 22, 2022, to April 13, 2023 - Supervisor: Tiffany MoralesUsed Remedy, Putty, Team Viewer, & Bomgar to support the In-Car Dash, Body Camera, and Evidence Management Software Division interacting with police.Remote Help Desk Support/IT Call Center - Advent Health, Pivot Point Consulting a VACO Company - June 2022 to August 5, 2022Provided phone and chat support for Advent Health customers' technical problems and service requests by documenting issues in a ticketing system.Remote Help Desk Technician I - Tech Mahindra Americas, Plano, TX - November 2021 to April 2022Diagnosed, troubleshot, and developed new solutions that resolved the root cause of customer problems in ticket systems elevated from the level 1 support team.Return Merchandise Authorization (RMA) Technician/Specialist - Costar Video Systems, Coppell, TX - March 2019 to November 2020Received, troubleshot, and shipped returned products with NetSuite accounting software through an understanding of the product hardware and software.Technical Support Representative I - Canon Information Technology Services, Inc., Chesapeake, VA - November 2013 to February 2016Analyzed, troubleshot, and resolved technical issues for voice, internet and/or data installation for printers including connection issues.Video Teleconferencing Technician - Lockheed Martin, Norfolk, VA - September 2009 to June 2011USJFCOM Secret Clearance, to provide hardware configuration and maintenance support for all VTC assets including Tandberg and Polycom models.Satellite Installation Technician - DirecTV Technician, Mastec Advanced Technologies, Portsmouth, VA - May 2009 to September 2009Planned, prepared, and managed satellite dish system installations by reviewing installation orders, evaluating locations, gathering customer equipment, supplies and tools and coordinating daily schedules with customers while adhering to multiple installation codes, regulations, and standards.Customer Service Representative (CSR)/Desktop Support Technician - Skillstorm/SGIS San Diego, CA July 2008 to April 2009Supervised, monitored, operated, and maintained hardware, software, and networks for computing platforms for several military bases including the Quantico USMC Base.Closed Circuit (CCTV) Technician - Visual Management Systems - Toms River, NJ October 2007 to February 2008Configured, installed, and maintained video surveillance cameras, DVRs, and alarm systems as personal safety systems and detailed home maintenance.Sales Associate - Radio Shack - San Antonio, TX - November 2004 to February 2007Offered cutting-edge solutions in a friendly, knowledgeable manner to over 50 customers daily while executing non-negotiable standards of store operation.United States Air Force Airman January 1985 to July 2007Retired with an honorable discharge after a twenty-two (22) year distinguished career as a Department of Defense employee after progressing from a telephone systems communications repairman to a supervisor and a Telephone Systems Manager.Education:MyComputerCareer.edu-Dallas: April 2021 to February 2023Completed the Information Technology Security and Administration (ITSA), Cyber Security Specialist (CSS), and Cyber Security Engineer (CSE) programs, which taught security routing protocol concepts VLSM, IPv6, OSPF and EIGRP, how to plan, configure, and operate simple WAN and switched LAN networks, how to install hardware and software, troubleshoot technical issues, maintain network connectivity, and provide security configuration and analysis.Strayer University Dallas, TX: B.S in Information Systems w/Concentration in Internetworking Technology - May 2014 to Mar 2021Certifications and Licenses:Microsoft Technology Associate (MTA): Security Fundamentals May 2021 to PresentMicrosoft Certified Professional Certificate that validates a candidate has fundamental security knowledge and skills.Skills:US Air Force VeteranWarehouse ManagementCustomer ServiceTechnical SupportKey Performance Indicators (KPIs)Core CompetenciesKMDB Kernel DebuggerComputer programmingWeb Page DevelopmentActive DirectoryWindows, Mac, & Linux OSsMicrosoft Office 365 OnlineOutlook/Word/Excel/PowerPointComputer NetworkingInformation SecurityDisaster RecoveryDynamic Host Configuration Protocol (DHCP)Domain Name System (DNS)Voice over Internet Protocol (VoIP)Virtual Private Network (VPN)Web ServicesNetwork protocolsInternet protocolsNetwork SupportServer AdministratorPC installation & repairPC TechnicianNetSuiteSharePointEpic HyperspaceVMWareCitrixOneDriveCentral officeTelephone maintenanceVoice transmissionsCopper cablePlain Old Telephone Service (POTS)CAT5/CoaxialFiber opticsPythonJavaScriptHTML5CSS XMLjQuerySQL ServerService NowRemedyPuttyTeam ViewerBomgar |
