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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEDedicated professional with a strong background in leadership, excelling in delivering exceptional customer service and adeptly handling inquiries across diverse clientele. Possesses proven expertise in effective communication, negotiation, and skillful customer relationship management. Administrative ProficiencySales and MarketingFinancial TransactionsProblem SolvingDecision MakingQuality AssuranceRelocation ManagementOffice ManagementTraining and DevelopmentEmployment HistorySenior Relocation Specialist - Better Way Transport Services LLC, Stuart, FL 02/2021 - Present Open and close office daily and communicate with clients via phone, text, and email Conduct outbound and inbound calls Create new client files and provide detailed inventory for accurate quotes Differentiate company services, negotiate, and compare quotes to offer the best rates Represent multiple companies ensuring outstanding customer service and contract clarity Coordinate pick-up and delivery logistics Handle last-minute moves and conduct quality assurance calls Senior Relocation Specialist - A+ Moving Solutions LLC, West Palm Beach, FL 09/2019 01/2021 Responded to inbound calls, communicated with customers via various channels Gathered inventory, provided estimates, scheduled pick-up and delivery dates Processed reservations, credit card transactions, and provided exceptional customer service Closed the office dailySenior Relocation Consultant - Priority Home Relocation, Port Saint Lucie, FL 10/2017 07/2019 Utilized CRM software for inquiries, scheduled pick-up dates, and maintained communication Provided estimates, walked clients through contracts, and processed payments Offered exceptional customer support and remained accessible for client queries Office Manager - Salina Plumbing Services, Jupiter, FL 04/2014 08/2016 Managed office tasks, including answering phones, filing, data entry, and office logistics Ordered parts, handled billing, scheduled appointments, and managed daily operations Sales Manager - Perfumez Unlimited, Jensen Beach, FL 05/2007 03/2014 Oversaw daily store operations, trained employees, managed transactions and inventory Conducted weekly schedules, managed payroll, and ensured excellent customer service Office Manager - A1A Chiropractic Clinic, Jupiter, FL 08/2004 04/2007 Managed office operations, assisted doctor with patient files, and handled administrative tasks Handled office opening and closing procedures, billing, collected co-pays, and patient reminders EducationHigh School Diploma - Jupiter High School, Jupiter, FL |