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Atlanta GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDESKSIDE SUPPORT SPECIALISTSUMMARY: A veteran professional with 10+ years in the IT, Pharmaceutical, healthcare, and Financial Services industries, providing excellent customer service to countless users in both small businesses and Fortune 500 corporations namely: Pfizer, and Gilead Health Sciences Inc, is seeking a position at your organization. Provided excellent and professional customer service as the number one priority in my work. EDUCATION: MBA degree in Finance and AccountingRegis University-Denver CO-12/2006 Masters degree in Computer Information Technologies Regis University-Denver CO- 08/2004 Bachelors degree in Business AdministrationRegis University-Denver CO-12/1999 Post-graduate certificate in Client/Server technologies Regis University-Broomfield-12/1999.SKILL SET: Accounts Receivable, Accounts Payable, Bank Account reconciliation. Financial statement preparation and analysis. Microsoft 365/O office suite, word, Excel, and Google workspace. Knowledge of payroll functions. and General ledger. Ability to maintain confidentiality with all Payroll and HR Information, HIPAA and Private Health Information (PHI).Knowledge of GAAP. Knowledge of payroll systems/software and timekeeping software. Superior team collaboration, management, leadership, and organization skills. Excellent oral & written communication, analytical, and problem-solving skills. PROFESSIONAL EXPERIENCEField Nation 03/2020  PresentDesktop Support Services  Denver, CO Received incoming calls, opened new calls, updated, resolved and closed them. Collaborated with peers to achieve team goals. Researched, and documented solutions in the knowledge-base for the team Celebrated and contributed heavily to achieving team and organizational projects and goals. Smart-Source 08/2012-03/2020Desktop Support Specialist Served hundreds of corporate clients and end users with topnotch technical support services. Sought out, and welcomed new projects and technologies as opportunities for career growth. Took providing excellent and professional customer service as the number one priority at work. Trouble-shot issues remotely and onsite to resolve issues.