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Click here or scroll down to respond to this candidateBLCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Lithonia, GA Street Address
Well-organized Clerk possessing proven le management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Hardworking and dependable Clerk oering 15+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Database EntryMail SortingCustomer SatisfactionBilling and InvoicingTelephone EtiquetteProcessing MailMail ProcessingIRS CHAMBLEE, GAClerk02/2017 - 08/2023Organized and maintained ling systems for condential documents. Generated daily reports of sales activity for management review. Maintained inventory levels of oce supplies and equipment as needed. Developed detailed spreadsheets to track nancial data and trends. Performed data entry tasks to update customer accounts records. Scanned documents into digital formats ensuring accuracy of content. Utilized computer software programs to create reports, labels, forms. IRS CHAMBLEE, GATax Examiner09/2016 - 01/2017Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.Checked completeness of information when processing applications and transactions.Set up and monitored payment plans and processed payments. Maintained records, phone numbers, contacts and actions taken for each case.Advised taxpayers on how they can reduce their overall tax liabilities by taking advantage of available deductions or credits. Negotiated payment plans with delinquent taxpayers when needed. Internal Revenue Service, IRSCHAMBLEE, GACustomer Service Representative08/2008 - 08/2016Composed letters to taxpayers explaining changes made to their account or requesting additional documentation.Supplied detailed tax documentation needed to submit accurate corporate and individual returns.Answered questions from taxpayers and assisted individuals with completing tax forms.Provided excellent customer service to resolve customer complaints in a timely manner.Answered inbound calls, chats and emails to facilitate customer service. SummarySkillsExperiencePromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Gordon High School Decatur, GAHigh School Diploma06/1983Education and Training |
