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Click here or scroll down to respond to this candidateCandidate's Name
Altoona, Pennsylvania Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Professional Summary
Prefer a position that offers a variety of tasks to utilize my professional experience and my
education. Professional attributes include dedication and willingness to accommodate the needs
of the position. I adapt easily to new organizational environments and am able to function
independently with decision making and provide verbal/written information and communication.
I am currently seeking to maintain a full-time position that offers professional challenges utilizing
interpersonal skills, excellent time management and problem-solving skills.
Skills
Quality Assurance and Control Staff Development
Patient Education Receiving Incoming Supplies
Problem-Solving Skills Resolving Customer Issues
Team Collaboration Serve Customers
Advanced Math Skills HIPAA
Insurance Claim Processing Software Excellent Customer Service
Answering Customer Questions Dependable & Reliable
Cash Register Operation Dedicated
Payment Processing
Work History
Pharmacy Technician 08/2019 to 09/2022
Giant Foods, LLC/Martin's Pharmacy Altoona, PA
Calculated dosage, filled prescriptions and prepared prescription labels with absolute
accuracy.
Counted and labeled prescriptions with correct item and quantity.
Performed various pharmacy operational activities with strong commitment to accuracy,
efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions
regarding prescription and medication-specific issues.
Entered and processed patients' prescriptions into internal system.
Collected co-payments or full payments from customers.
Sales Associate 06/2019 to 09/2019
Family Dollar Altoona, PA
Organized racks and shelves to maintain store visual appeal, engage customers and promote
specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary
purchases to boost revenue.
Maintained customer satisfaction with quick and professional handling of product returns.
Prepared large cash deposits with zero discrepancies.
Front Desk Attendent 01/2017 to 08/2017
Altoona Grand Hotel Altoona, PA
Greeted visitors and customers upon arrival, offered assistance and answered questions to
build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct
departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing
check-in process.
Collaborated with team members to handle guest requirements from check-in through
check-out.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Collected room deposits, fees and payments.
Kept accounts in balance and ran daily reports to verify totals.
Entered customer data into room system and updated information whenever patrons
changed rooms.
Explained details regarding property to acclimate patrons to resort environment.
Managed customer transactions, prepared daily deposits, updated files, processed
registrations and maintained public records.
Customer Service Representative/Inside Sales 01/2012 to 04/2015
Motion Industries Altoona, PA
Visited customer locations to evaluate requirements, demonstrate product offerings and
propose strategic solutions for diverse needs.
Collaborated with vendor representatives and company customers to set up optimal delivery
schedules.
Delivered superior customer service to retain existing customers and attract future customers.
Built client list and strengthened customer relationships through consistent communication via
phone and internet.
Followed up with customers after completed sales to assess satisfaction and resolve technical
or service concerns.
Showcased product features to customers and discussed technical details to overcome
objections and lock in sales.
Customer Service Rep & Accounts Receivable 07/2005 to 08/2012
New Pig Corporation Tipton, PA
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and
upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Met customer call guidelines for service levels, handle time and productivity.
Cross-trained and provided back up for customer service managers.
Handled hundreds of calls per shift signing up new customers, retrieving customer data,
presenting relevant product information and cancelling services.
Calculated correct order totals, updated accounts and maintained detailed records for
inventory management.
When promoted to the A/R department I was responsible for all credit card transactions, and
all electronic transactions.
Was also responsible for posting all paper check and daily cash deposits as a back-up for
other A/R team members.
Assistant Front House Manager 06/1999 to 09/2003
Jethro's Restaurant Altoona, PA
Duties included the management of all front of house employees
Responsible for daily sales and reporting and customer relations.
Managed day-to-day FOH operations to drive quality, standards and meet customer
expectations.
Handled complaints, settled disputes and resolved grievances to maintain customer
satisfaction.
Maintained positive team environment by encouraging teamwork and respect in accordance
with company mission.
Demonstrated leadership by keeping up with cleanliness and organization and delegating
roles to employees.
Drove excellent customer service through coaching, role modeling and incorporating
customer feedback to reinforce and improve quality of service.
Controlled cash and credit receipts by adhering to cash handling and reconciliation
procedures to comply with company policies and procedures.
Created and distributed staff schedules and maintained time cards to facilitate efficient
payroll process.
Helped hosts and hostesses execute timely and efficient processes to drive first class guest
service.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Resolved guests complaints while maintaining positive customer environment.
Performed cash handling activities and secured nightly bank deposits.
Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Education
Bachelor of Science: Hotel, Restaurant And Institutional Management 1999
Pennsylvania State University - University Park, PA
High School Diploma 1994
Bishop Guilfoyle High School - Altoona, PA
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