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Click here or scroll down to respond to this candidateCandidate's Name
Glendale, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMedical Scheduler IHOPCo / The CORE Institute - Phoenix, AZOctober 2022 to May 2023Answering between 150- 200 calls and delivering great customer service for Orthopedic Contact Center. Assist in the bilingual Spanish que. Schedule medical appointments and some specific testing/injection procedures while also verifying appointments dates, location and times. Also transferring calls to correct departments/assistants who schedule procedures, surgeries, imaging, testing billing and medical records. Sending Message and emails when appropriate. Paging physicians. Verifying insurance and referral information is correct.Bilingual Medical Front OfficeCentral Arizona Urologists - Phoenix, AZMay 2021 to March 2022I assist the Medical Front office with checking/out in patients, make out bound calls to other Doctor's Offices, answer inbound/outbound calls from patients verifying /scheduling appointments, Assisting spanish speaking patients with their questions and medical needs Also inbound calls from Pharmacies verifying Scripts, requesting lab and imaging requisitions be sent to correct facilities, and requesting we send/receive medical records. Also requesting and verifying Referrals/Insurance information, Following HIPAA Guidelines, trained to assist in Back Office. Answer billing questions and process payments in a positive and professional work environment.Front Office/ExternshipChiro Plus - Phoenix, AZNovember 2020 to January 2021Externship for Medical Billing and Coding two days a week. Coding charts before being stored into database. Greet patients. Scheduled Patients, answered phones, transfered to specific departments. Prepared patients in the back office for treatments. While hands on training for Chiropractic Assistant. Prepared new charts, prepared charts for discharge and Filed charts. Faxed/ Receive faxes and entered financial information into system.Bilingual Customer Service RepresentativeLOGISTICARE - Phoenix, AZJuly 2020 to October 2020Answering incoming calls providing transportation for Medicare and Medicaid member in the US Have received Kudos- recognition from members and other Supervisors in the industry for doing a good job providing good customer service.CSRMANPOWER/CIOX - Phoenix, AZOctober 2018 to February 2019Provided accurate, valid and complete information by using the proper methods/tools. Placed over 100 outbound calls to hospital and facilities requesting Medical Records for Medicare CSR IIAEROTEK/ CONSUMER CELLULAR - Tempe, AZMarch 2017 to May 2017Inbound calls for Consumer Cellular members, provided plan promotions, processed payments, basic technical support, transferred to other department when necessary Bilingual CSRTOTAL TRANSIT - Phoenix, AZNovember 2013 to March 2014Provided customers with setting up transportation to stores, airport, also providing customers with estimated time arrivals and trip verificationCSR IIADECCO STAFFING/TARGET.COM - Tempe, AZDecember 2012 to February 2013Assisted Customer Service Representative Tier I inbound call regarding how to navigate the Target.com website, educating customers with how to track orders via UPS, process payments using the cart featureBilingual CSRSTREAM GLOBAL SERVICE - Phoenix, AZAugust 2010 to February 2012Inbound calls for US Cellular customers, processing payments, going over itemized billing statement, general technical support, transferred to prepaid, technical support, B2B and Sales Department when required Providing Floor support and assisting with new employees when assigned CaregiverGOOD NEIGHBOR SUPPORT SERVICES - Avondale, AZSeptember 2008 to September 2009Assisted clients with daily chores in the home, assisting with basic hygiene, escorted clients to medical appointments and provided respite care for family caregivers. Bilingual Customer Service RepresentativeFIRST HEALTH GROUP - Scottsdale, AZAugust 1996 to August 1998FIRST HEALTH GROUPBILINGUAL CSR III - Scottsdale, AZ Answering inbound calls for one of the First PPO (Proffered Provider Organization) Health insurance companies in Arizona, providing members with locating doctors, specialist, pharmacies, hospitals what are in network withing a 50 mile radius, transferred to the hospital pre-certificatons department, while assisting Nurse CaseManagers with translating spanish medical record, while hospital pre-certifications are pending. Bilingual Medical Terminology, ICD-9 and CPT Coding certified through First Health EducationCollege Degree in Medical Billing & CodingUEI COLLEGE - Phoenix, AZOctober 2019 to April 2021Skills Medical Coding CPT Coding Medical Billing ICD-10 ICD-9 Medical Records EMR Systems Patient Care Transcription Medical Terminology Medical Office Experience Insurance Verification Process improvement Medical Scheduling Anatomy Knowledge Clerical Experience HIPAA Experience Administering Injections ICD Coding Quality Assurance Phone Etiquette Translation Accounting Medicare Communication skills Bilingual Customer service HCPCS Documentation review Office experience Data Entry Medical Receptionist Computer skills Utilization review Spanish English Microsoft Outlook Windows Microsoft Office 10 key typing CRM softwareLanguages SPANISH - FluentCertifications and LicensesMarch 2020 - March 2020 Candidate's Name , PHOENIX CPR/AED CHILD/ADULT CERTIFIED September 2019October 2019 Candidate's Name , PHOENIX HIPAACertified Medical Billing and CodingApril 2021 to PresentGraduated from UEI with a GPA of 3.8Certified as a Medical Insurance Billing and Coding First Aid CertificationAssessmentsSpreadsheets with Microsoft Excel ProficientSeptember 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientData entry: Attention to detail ProficientJune 2022Maintaining data integrity by detecting errorsFull results: ProficientCustomer service ProficientJuly 2022Identifying and resolving common customer issuesFull results: ProficientProtecting patient privacy ProficientJuly 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientCustomer focus & orientation ProficientJuly 2022Responding to customer situations with sensitivity Full results: ProficientCall center customer service ProficientOctober 2023Demonstrating customer service skills in a call center setting Full results: ProficientMedical billing ProficientAugust 2022Understanding the procedures and forms used for medical billing Full results: ProficientMedical terminology ProficientMay 2022Understanding and using medical terminologyFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
