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Click here or scroll down to respond to this candidateCandidate's Name
IT INFRASTRUCTR & OPERATION DIRECTOR IT LEADERSHIP & STRATEGYStreet Address USA EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
Professional ProfileOffers over 25 years experience defining and leading enterprise IT strategy and operations on behalf of global businesses operating globally in a range of industry sectors. Brings a particular flair for anticipating and accelerating the application of emerging technologies, such as network visualization and cloud. Assures good governance in the management of organizational resources, while technical expertise and commercial acumen underpin the ability to shape high-quality solutions that increase productivity, cut cost, and optimize manpower.Well-practised project management skills ensure the delivery of business and digital transformation programs on time, to scope and within budget. Communicates technically complex messages in ways that are meaningful to non-specialist audiences, with exemplary interpersonal skills enabling the ability to forge trust-based relationships across functional, organizational and jurisdictional boundaries. Places an ethos of integrity, innovation and impact at the heart of all professional and personal activity.Areas of ExpertiseIT Strategy DesignService Management & Delivery LeadershipOperations OptimizationCommercial NegotiationClient & Vendor Relationship ManagementQuality Assurance & ControlRisk Assessment & MitigationProject ManagementTeam Leadership & DevelopmentAuditing & ReportingP&L ManagementInternational ExperienceCareer SummaryDirector, Global Service Delivery & PMO Emirates Telecommunication Corporation, Etisalat UAE 2014 presentKEY ACHIEVEMENTSSteered transformation of the delivery culture to focus KPIs on revenue and right first time by leading a CBO-sponsored program tootransform the Engineering department field operating modelobuild an appointments scheduling tool based on order revenue value, and technicians skillsIntroduced a Solution Verification function that accelerated revenue realization and maximized customer satisfaction through ensuring solution accuracy at the outset of the project, and error-free solution deliveryRESPONSIBILITIESDirects fulfilment of all products and solutions commissioned through global and local service orders and projects, encompassingoformulating a plan to deliver global MPLS and Cloud (UCaaS, WiFi, SaaS, SDWAN) services.oresponding to requests for proposals (RFPs) and tenders, based on assessment of product readinessovalidating and approving technical and commercial solution proposals for global customersooverseeing end-to-end completion of global services projectsoco-ordinating delivery issues with internal engineering, product development, and corporate and information technology (CIT) departmentsBuilds and manages a range of internal and external partnerships and relationships, includingonegotiating contractual agreements with global partners such as the Socit Internationale de Tlcommunications Aronautiques (SITA)oliaising with CxO and VP-level customers to support the provision of services to the publicocross-functional engagements with other organisational departmentsoleading the operational activity of a team of 50 solution, service delivery and project-management professionalsControls and reports on P&L of equivalent to $300MGroup Chief Information Officer Al-Mansoori Specialized Engineering Abu Dhabi, UAE 2012 2014KEY ACHIEVEMENTSCrafted a three-year strategy to streamline and align business unit operations with the corporate vision byoleveraging existing corporate technologies to mitigate the impact of employee turnoveroadopting latest market technologies, including Cloud ComputingRealised 37% savings by replacing legacy IBM Lotus email with MS365 cloud platform, while building the capability of legacy staff to support cloud emailDirected the introduction of the Oracle Fusion and Microsoft 365 Cloud solutions to better utilize CAPEX budget and total cost of ownership (TCO)Implemented a radio frequency identification (RFID) assets management and tracking solution that supported 23% better utilization of organizational assets through RFID tag integration with Epicors CRM moduleBuilt a disaster recovery solution using the companys international locations and cloud functionalityImplemented international voice-over IP communication technology (VoIP) that saved the organization more than 50% of its phone expensesEstablished a Technology Steering Committee to define and deliver a change management strategy to increase operational efficiency through the adoption of new technology and digital ways of workingRESPONSIBILITIESOversaw all strategic planning and operational activity of the Information Technology and Communication department across the Groups global branchesScoped, established and implemented solutions such asointegrating RFID asset tracking with asset management module on the ERP systemolaunching Taleo to facilitate online recruitmentobuilding digital invoice submission for engineers to utilize from remote oil fieldsAssured good governance in the stewardship of departmental resources, includingocontrolling and reporting on P&Losupporting performance and developing staff talentResolved technical issues associated with IT Infrastructure, Epicor ERP and architect design, such as fully utilizing F5 firewall capabilities and Disaster Recovery (DR) Fujitsu StorageIT Operation Manager Abu Dhabi Media Abu Dhabi, UAE 2009 2012KEY ACHIEVEMENTSEstablished an IT service desk function governed by robust SLAs and KPIs, encompassingooverseeing implementation of a DR strategy utilizing the VMware virtualization cloud-based solutionocreating a service catalogue comprising 60 services, such as email and communications, security and identity, archive, help desk and supportodevelopment and implementation of Oracle e-suite (ERP)Realized annual OPEX savings of over AED 1M by leading negotiation and deployment of new bespoke maintenance contractsSteered the department to gain ISO 27001 accreditation of information security management arrangementsRESPONSIBILITIESLed all aspects of IT operations and projects, includingodesigning and implementing IT infrastructure and services solutions based on identification of business needsobuilding productive relationships with all business unit directors, IT managers, vendors and customersoleading a team of 34 engineers and technical professionals to define IT policies and proceduresocontrolling and reporting on IT budgetsoensuring IT service desk performance met ITIL standardsEarly Career RolesDirector, IT Infrastructure and Services Prince Mohammad University Khobar, Saudi Arabia 2007 2009Chief Engineer, Data Centre Etisalat Abu Dhabi, UAE 2002 2007Network Engineer Colorado State Judicial Denver, USA 1995 2002EducationB.Eng.: Engineering Science Colorado State University Colorado, USA 1994Professional CertificationsPortfolio, Programme & Projects Offices (P3O): Foundation & Practitioner Certification 2018Project Management Institute (PMI)ITIL Certification Accredited by UK Cabinet Office and Capita 2006Cisco Certified Network Associate CICSO United States 2001 |
