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Candidate's Name  Customer Service Representative bringingtop-notch skills in oral and writtencommunication, active listening and analyticalproblem-solving skills. Enhances customerexperiences by employing service-orientedbehaviors, understanding customer desires, adproviding customized solutions to build loyalty.Encouraging manager and analytical problem-solver with talents for team building, leadingand motivating, as well as excellent customerrelations aptitude and relationship-building skills. Proficient in using independent decision-makingskills and sound judgment to positively impactcompany success. Dedicated to applyingtraining, monitoring and morale-building abilities to enhance employee engagement and boostperformance. Collaborative leader withdedication to partnering with coworkers topromote engaged, empowering work culture.Documented strengths in building andmaintaining relationships with diverse range ofstakeholders in dynamic, fast-paced settings.Detail-oriented team player with strongorganizational skills. Ability to handle multipleprojects simultaneously with a high degree ofaccuracy. Dedicated Customer Serviceprofessional with knowledge of service deliveryand proven multitasking abilities. Committed tomaintaining professional relationships toincrease profitability and drive business results. Passionate about promoting lasting customersatisfaction by delivering quality service andunparalleled support. Proficient in customerservice best practices and related options.ContactAddressAmbrose, GA 31512PhonePHONE NUMBER AVAILABLEWork HistorySale/Customer Service RepresentativeCircle Double B Trailer Sales, Douglas, GAAnswered customer telephone calls promptlyto avoid on-hold wait times.2023-03 -CurrentE-mailEMAIL AVAILABLESkillsService Contract SalesPatient servicesmanagementIndividualized service plansService standardcomplianceService requestsProblem-solvingQuotes and salesMedical billing and codingClaimsDocumentation andreportingcallCallSelect communicationsystemsTelemarketing expertiseResponded to customer requests for products,services, and company information.Answered constant flow of customer calls withminimal wait times.Provided primary customer support to internaland external customers.Updated account information to maintaincustomer records.Offered advice and assistance to customers,paying attention to special needs or wants.Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.Clarified customer issues and determined rootcause of problems to resolve product orservice complaints.Processed customer service orders promptly toincrease customer satisfaction.Utilized customer service software to manageinteractions and track customer satisfaction.Dr Wallace Steve AndersonOffice Management/Lab Supervisor, Douglas, GAParticipated in team projects, demonstratingan ability to work collaboratively andeffectively.Delivered services to customer locations withinspecific timeframes.Proved successful working within tightdeadlines and a fast-paced environment.Worked flexible hours across night, weekendand holiday shifts.Provided professional services and support in adynamic work environment.Identified issues, analyzed information andprovided solutions to problems.Paid attention to detail while completingassignments.Assisted with day-to-day operations, workingefficiently and productively with all teammembers.2013-05 -2020-10Developed strong communication andorganizational skills through working on groupprojects.Worked well in a team setting, providingsupport and guidance.Answered inbound customer service calls toassist with questions, concerns or problems.Recognized and documented trends incustomer calls to facilitate processimprovements.Maintained contact with customers to requestreferrals.Responded to customer inquiries with patienceand positivity to establish excellent firstimpression.Insurance Sales AgentWoodman Of The World, Douglas, GASought out new clients and developed clientrelationships through networking, directreferrals, lead databases, and cold calling.Customized existing insurance programs to suitindividual client needs by analyzing specificrequirements.Recommended type and amount of coveragebased on analysis of customers' circumstancesusing persuasive sales techniques.Generated quotes and proposals for clients tomatch individual needs.Developed strong referral network incommunity to raise awareness and increasesales opportunities.Provided comprehensive product knowledgeand guidance to help clients on productselection.Registered customer information on databaseto enable tracking history and maintainaccurate records.Negotiated contracts with clients to establishbest coverage with lowest cost.Negotiated contracts and terms of sale with2010-03 -2013-05potential customers.Developed and implemented promotionalstrategies to increase customer base.EducationBachelor of Science: Health ScienceSouth University - Savannah, GA2016-05 -2018-06Associate of Applied Science: HealthSouth University - Savannah, GA2016-03 -2016-06