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PHONE NUMBER AVAILABLE Indianapolis, IN EMAIL AVAILABLEAuthorized to work in the USSkills Customer Service Supervision Call Centers Cash Handling Sales Computer Networking Bilingual French/English Microsoft Office & HTML5Work ExperienceFront Desk Agent, Hyatt Place  Indianapolis, IN, August 2021 to Present Welcome and check-in guests in and out of the hotel and answer telephones. Provide outstanding customer service ensuring guests feel "at home." Greet guests and complete the registration process to input and retrieve information from the database. Confirm guest information, room selection/location, code electronic keys, and provide welcome packets. Check-out guests, process credit/debit cards, and accept and record various forms of payment. Demonstrate hotel and product knowledge regarding room categories, room rates, packages, promotions, the local area scene, and general information. Respond to guest inquiries/requests and resolve issues in a timely, friendly, and efficient manner. Coordinate activities with other departments such as Housekeeping, Maintenance, etc. Sales Associate/Cashier, DICK'S Sporting Goods  Indianapolis, IN, June 2020 to November 2021 Provided register coverage and ensured strong customer service standards were met. Team Leader, Pitney Bowes Presort Services  Indianapolis, IN, May 2015 to June 2020 Supervised machine workers.Customer Service Associate, Amazon Fulfillment Center  Indianapolis, IN, March 2007 to January 2015 Monitored lost prevention.Customer Service Rep, St. Francis Hospital, Heart Center (Call Center)  Indianapolis, IN May 2007 to March 2011 Provided quality service, addressed problems, and took patient orders. Cashier/Customer Service, Massachusetts General Hospital  Boston, MA, May 2004 to February 2007 Took patient orders.EducationC.E.I  Boston, MACollege credits in Computer Information Systems, August 2005 to September 2006 Bunker Hill Community College  Boston, MACollege credits in Medical Assisting, September 2003 to June 2005 Madison Park High School  Boston, MAHigh School Diploma, June 2003