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Click here or scroll down to respond to this candidateCandidate's Name
Township of Liberty, OHAuthorized to work in the US for any employerWork ExperienceVerification/Aquisition SpecialistDiscover Financial Services - RemoteMarch 2022 to March 2023Working remotely over the telephone I provided exemplary customer service processing applications for new credit cards. Verified personal identification documents for authenticity for online applications. Calls were audited to ensure I met & exceeded expectations in regards to customer experience & providing 100% accurate answers. Viewed & analyzed credit reports to explain denial reasons to applicants. Relied heavily on operating procedures to answer wide variety of questions & ensuring that I remained in compliance at all times. Role required heavy reliance on myself for providing information on card features& benefits or using backup resources if available. Financial Clearance, Registration, & Scheduling Specialist Ensemble Health Partners (Mercy Health) - Cincinnati, OH October 2018 to September 2020Working in office & remotely I received calls from patient's & physician's staff to schedule outpatient diagnostic testing for 4 facilities of a large hospital organization. Using Epic & McKesson the role required vast knowledge of imaging tests including contraindications & prepping patients. Pre-registered patients by verifying & updating demographic & insurance information. Using CPT codes I created an estimated patient financial liability & attempted to collect payment using negotiating skills. Collected as much as $10K in a month. Created detailed notes documenting interactions with patient's & providers using various templates.Bank Teller/Customer Service RepresentativeU.S. Bank - Cincinnati, OHJune 1996 to December 2017Provided exceptional customer service by using customer cues to anticipate financial needs & treating each individual that entered our branch as our guest. Realized like most businesses that customers have a myriad of choices when it comes to choosing a bank & using that as a driver to make our customer interactions better than our competitors. Using computer I processed financial transactions such as deposits, withdrawals, check cashing, & bank payments. Was responsible for growing new clientele as well as retaining current clients by providing value & periodically reviewing current financial situation to determine if they have any new financial needs. Was responsible for up to $250K in cash & balancing cash drawer daily. Was responsible for sales referrals of bank products & services such as investments, insurance, loans, lines of credit, safe deposit boxes, & checking & savings. EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducationSome college in Medical SecretarySouthwestern College of Business - Springdale, OHNovember 1994 to November 1995Skills ICD-10 HIPAA Office experience McKesson Credit Analysis Epic EMR Systems Insurance Verification Medical Scheduling Medical Records Medical Collections (2 years)AwardsWon numerous awards for sales & service.June 2000Throughout 2000-2017 |
