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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E Howell Street Tampa, FLEmail: EMAIL AVAILABLE Phone PHONE NUMBER AVAILABLEActive License 6-Street Address Adjuster All Lines Effective 6/20/2023A highly self-motivated individual with over 10 years of experience. A detailed oriented person that is performance driven, characterized as possessing a clear focus on results. Strong skills in customer satisfaction and human resources. Earned a reputation for integrity, reliability and accountability. Areas of expertise span a broad range of functions, included but not limited to:Multi- Tasker/problem solver Team Leadership Account Research Problem-solving skillsEffective time management Strategic Planning Talent Acquisition Organizational skillsDetail and deadline oriented Policies and Procedure Process Improvement Management skillsTeam Building Training & Development Technical skills Transferable skillsCommunication skills Attention to detail Excellent interpersonal skillsProfessional ExperienceJP Morgan Chase, Tampa, FLJPMorgan Chase & Co. is an American multinational banking and financial services holding company headquartered in New York City. It is the largest bank in the United States, and the worlds fifth largest bank by total assets, with total assets of US$2.6 trillion.Merchant Services, Merchant Escalations US Helpdesk and Terminal Support 2017-PresentHighly visible role, supporting a complex organization that is transforming the framework for the Merchant Services complaints management and handling process. Support the ongoing implementation and enhancement of processes and toolsets to deliver the best client experiences specifically supporting complaint identification, resolution and remediation. Interface and collaborate with all levels and functions throughout the business, including with local and senior leadership, key stakeholders and analytics and data teams across the organization.Own customer escalation and overall merchant experience from start to finishVerify Transactions (CST) Customer Service ToolSend Merchant Statements Monthly/1099kUpdate DBA & Legal informationCreate People Soft CasesAssist with new hire classUnlock user ID & PasswordIdentify and explain hold accountsSend Bank account forms to merchant to update bank accountAssist with peer performanceVolunteer to learn new taskAssist with new projectsTouch Tone Capture RefundsDay to day actions include preparation and analysis of client data to resolve and or identify questions/issuesProvide final resolution for customer complaint issues, including all account research, problem solving, maintenance throughput and satisfactory resolutionSubmit operational maintenance requests and track completion as part of problem solvingRequires independent judgment and development of Merchant Services subject matter across multiple service disciplinesEnsure cases are documented and handled within set service levelsTroubleshooting Terminals (Verifone & Ingenico)Build/Update Terminal software files for downloadsOrder terminal /Supplies & AccessoriesAssist with taking calls with assistance (TCWA)Rebuild files in VERICENTER and ESTAE MANAGEREscalations Complaints WorklistAssist with WEPAY/QUICK ACCEPT merchantsLiaise between our customers and all cross functional groups as appropriate for issue resolutionDeliver a superior customer experience while handling challenging and complex issuesRelated experience-: Billing Analyst Westcoast Brace and Limb 2006-2016Prepared and submitted clean manual and electronic claims to Medicare, Medicaid, and commercial and Workers Compensation for specialty, durable medical equipment (DME) and resolved patient billing concerns.Evaluated patient financial status and established budget payment plansManaged status of delinquent accounts and prepared data for collections agenciesBilling Analyst USF Physicians Group 1998-2006Reviewed all open claims from (ATB) Age Trial Balance for outstanding claimsCorrected and review CPT/ Diagnosis codes to ensure proper billingPrepared and submitted clean manual and electronic claims to Medicare, Medicaid, and Commercial insuranceReview/ Manage patient delinquent accounts and prepared data for collection agenciesEDUCATIONEVEREST UNIVERSITYAssociate Degree ScienceHILLSBOURUGH HIGH SCHOOLDiplomaPROFESSIONAL TRAININGCERTIFICATE OF COMPLETION US INGENICO (SKILLED), JP Morgan ChaseCERTIFICATE OF COMPLETION US VREIFONE (SKILLED), JP Morgan ChaseCERTIFICATE OF COMPLETION US NEW HIRE, JP Morgan ChaseSOFTWARECustomer Service Tool (CST), People Soft TTT, People Soft Salem, Tandem, NetConnect, VeriCenter, Nice, Aspect, CMOS, Pos Portal, User Admin, Resource on Line (ROL), AS 400,Emdeon, MVP Medicaid, Mediflex, Touch Tone Capture, and Voice Authorization Customer Assist and Zendesk.. |
