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Click here or scroll down to respond to this candidateCandidate's Name
Street Address * PHONE NUMBER AVAILABLE * EMAIL AVAILABLEQualifications SummaryAdministrative Support professional with experience working in fast paced environment demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:Customer Service & Relations Filing & Data Archiving Telephone ReceptionWord Processing & Typing MS Word/Excel Office Equipment OperationComputer Operations Problem Solving 60 wpm/Data EntryExperience HighlightsAdministrative SupportI supported the staff (civilian and sworn) in the Prevention Division at the Austin Fire Department. I was responsible for billing clients after Fire Inspectors completed their inspections. My duties included: updating clients details, creating and sending invoices to clients, tracking payments, ability to resolve billing errors professionally, handle clients account queries. and reporting irregularities to the financial manager.As an Outside Lawn and Garden associate we deliver quality customer service while being friendly and professional. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met.Performed administrative functions for the Governor's staff in Constituents Services and Ceremonial Services at the state office complex. Temporary position. Worked on multiple priorities and projects.Provided discreet secretarial services for a busy state agency. Coordinated travel arrangements, processed vouchers, and maintained accurate, up-to-date confidential client files.Assisted with general administrative support for the social service manager and staff at a city department. Completed word processing assignments, and tracked expenditures associated with unit commodities.Provided technical and professional administrative work for appointed board members at a state agency. Transcribed dictation, prepared correspondence and reports.Provided complex and routine administrative support to eighteen faculty persons and two division heads at a local university. Assisted the Vice President of Academic Affairs in the recording and distribution of faculty minutes.Customer Service & ReceptionProcessed up to 200 or more calls a day at an inbound call center. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.Assisted field technicians with ordering parts.Accurately processed four types of claims in a timely manner before submitting to Insurance Company.Received weekly pay bonuses for my call quality at a busy call center. Answered customers questions on the DPS Driver Responsibility Program.Promotion/AwardsPromoted from Customer Service Representative in Tele-Service to Customer Service Representative in Mechanical Parts.Received certificate for Perfect Attendance.Employment HistoryOutside Lawn and Garden Associate/Lowes Home Improvement, Austin, TX 07/21-01/23Administrative Senior-Temporary/Austin Fire Department, Austin, TX 09/21-04/22Customer Service/Cashier/Lowes Home Improvement, Austin, TX 01/17-12/19Admin Asst (Governors Office)-Temporary, Evins Personnel, Austin, TX 09/06-02/07Customer Service Rep., Sears Holdings Corp., Round Rock, TX 01/06-08/06Administrative Assistant, HHSC City of Austin, Austin, TX 09/00-03/01Administrative Technician I, Texas Dept. of MHMR, Austin, TX 10/96-06/99Education & TrainingSt. Edward's University, Austin, TX (2003)Concentration in Business AdministrationAustin Community College, Austin, TXAssociate of Science DegreeTexas State University, San Marcos, TXConcentration in Elementary EducationCommunity InvolvementCommitted to community service.Volunteer history include: work with the elderlyand work with youth organization. |
