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Click here or scroll down to respond to this candidate RANJITH L. MUTHUKUDA
Street Address
EMAIL AVAILABLE ! PHONE NUMBER AVAILABLE
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EXPERIENCE
Aug. 2012 Aug. 2016 COMERICA BANK Commerce Township, MI
Personal Banker
!Met and exceeded individual goals for sales and referrals. Provided remarkable customer service through all
customer interactions, opening new accounts, problem resolutions
!Responsible for developing an in-depth knowledge of retail and business products and services; sold loans
and deposit products to consumer and small business customers and prospects
!Conducted outbound calls by using referral sources, walk-in sources, telephone or in-person calls
!Actively participated in sales meetings and offered creative ideas
!Used numerous sales tools, including profiling customers' needs through the use of various technologies and
sales tools, to ensure a consistent and valued customer experience
!Provided transactional services, including: deposits, withdrawals, payments and handle other over the
counter and mail transactions
!Assisted in the coaching and cross training of staff members in sales and operations as needed
May 2009-Aug. 2010 HUNTINGTON NATIONAL BANK Canton, MI
Assistant Bank Manager
!Led team to refer customers to various sectors of sales in order to deepen relationships and build strong
internal partnerships
!Motivated team to provide excellent customer service and effectively resolve customer issues
!Proactively drove sales to meet and exceed individual and team goals
!Maintained knowledge to educate team on all products, services, technology and policies
!Managed the overall operations of the branch and ensured adherence to all operations, security, risk and
regulatory policies and procedures
Key Accomplishments:
!Exceeded yearly Home Loan and Investment goals
!Received Business Loan Sales Award for surpassing goal by 1554.2% in May 2010
!Ranked in Top 3% (17 of 496) of personal bankers for retail sales results in November 2001
!Successfully completed 13 loan applications per day in January 2009
Mar. 2001-May 2009 HUNTINGTON NATIONAL BANK Farmington Hills, MI
Personal Banker
!Proficient in understanding and educating customers on consumer deposit products and consumer lending
!Drove sales through walk-in customers with a disciplined sales process and using current technology to drive
both sales and service
!Provided excellent customer service and effectively resolved customer issues
!Adhered to all operational, security, risk and regulatory policies and procedures
June 1993-Aug 2000 SEYLAN BANK Colombo, Sri Lanka
Chief Manager, Operations
!Assisted CEO in the detail of daily operations and profitability of branches
!Conducted feasibility studies exploring the opening of new domestic bank branches
!Supervised 93 bank branches and seven corporate managers
!Helped Finance be a strong, strategic partner throughout the company by building educational awareness
internally of financial goals, strategies, and issues
!Compiled appropriate reports and data for use by senior management
!Identified and executed continuous operational process improvements
EDUCATION
INSTITUTE OF BANKERS OF LONDON Colombo, Sri Lanka
Law Relating to Banking and Elements of Banking, CIMA
ADDITIONAL
Superior leadership, interpersonal communication, and sales skills at all organizational levels
Licensed by the State of Michigan to sell various insurance programs including Tax Sheltered
Fixed Annuity Products
Strong analytical, accounting, and mathematical skills
Expert knowledge of federal regulations such as OFAC and BSA
Fluency in English and Sinhalese
Surgery Concierge Volunteer, Henry Ford Hospital, West Bloomfield 2010-2012
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