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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Coleman Hill RdRockvale, TN Street Address
PHONE NUMBER AVAILABLESummary of Qualifications:Twenty-four years customer service experience Recognized multiple times for excellent customer service Strong data entry order skills
Excellent organizational skills in the following applications:SAP, Citrix, Microsoft Office, Excel, Outlook, Netscaler Gateway, Skype, QS 9000, Microsoft TeamsProfessional Experience:Illumifin (Formerly Long Term Care Group) Work from home
Customer Service Representative 06/23 to present
Receive calls from Members to go over policies, procedures, policy language, payments on claims, and one-call resolution serviceLong Term Care Group (Contracted through Aston Carter) Work from home
Customer Service Representative 01/23 to 6/23
Receive calls from Members to go over policies, procedures, policy language, payments on claims, and one-call resolution serviceTeleperformance Worked from home
Customer Service Representative 11/20 to 07/21 Received calls from United Healthcare for Medicaid Multi-tasking, changed PCP s, and made appointments for Members for all Medicaid for the State of TennesseeSyntel (Contracted through Mavenforce) Brentwood, TN
Customer Service Representative 03/17 to 08/18 Billing specialist Made outbound calls for billing and reconciliation for HumanaGabriel Ride Control (Contracted through Appleone) Brentwood, TN
Customer Service Representative 06/14 to 02/15 Responsible for Heavy Duty Accounts including Auto Zone Assisted others with the detailed processing of the HD purchase orders Data Entry for all Heavy Duty Accounts Continuously emailed the warehouse on status of shipments and moving product Handled incoming and out-going calls on a multi phone line system Tracked shipments for local and out of state freight Assisted the sales staff with purchase orders, pricing, etc. Researched, tracked orders, and inventory control using SAP
Ryder Integrated Logistics Antioch, TNField Service Location Rep 05/12 to 02/14 Assisted AT&T Field Service Technicians in cross-referencing part numbers from part catalog app
Data Entry, via email, for techs calling in or using instant message from the Q messenger Handled incoming and outgoing calls on a multi phone line system Tracked shipments for local and out of state freight Shipping and Receiving into the CATS Production Inventory Control System Physically pulled the inventory for orders and stocked the received inventoryGlass America Murfreesboro, TNCall Center Representative 09/09 to 9/11
Made appointments and ordered windshields for automobiles
Sent over information to each of the stores via emailA to Z Office Resources Antioch, TNCustomer Service Representative 12/07 to 06/09 Assisted customers with daily invoices
Data entry and tech support Handled incoming and out-going calls on a multi phone line system Tracked shipments for local and out of state freight Assisted the sales staff with purchase orders, pricing, etc.WMH Tool Group LaVergne, TN
Customer Service Representative 12/02 to 01/07
Hired in distributor relations department and promoted to the special accounts department Handled incoming calls and researched part numbers for machines in a schematic drawing (minor tech support) Tracked shipments from our warehouse for customers
Researched tracking orders and inventory using SAP program
Autrans Corporation Smyrna, TNEDI Clerk 10/99 to 08/01 Handled receptionist duties and operated a multi-phone line system Set up appointments for pick-up and delivery for Nissan and Saturn Provided customer service for all suppliers from U.S., Mexico, Canada, and Germany Processed inventory control using AS400 program Created daily and weekly releases into Wintronix Created order sheets for parts from advanced ship notices for Nissan and Saturn Processed ASN's (Advance Ship Notices) to Nissan electronically through the Gentrans program
Communicated with Saturn and Nissan analysts to ensure parts were in stock Accomplished 100% delivery with accuracy
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