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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEChicago, IllinoisSkillsMicrosoft and Google suite Word, Excel, Power point, Share point, Access, Viso and Outlook, Gantt chart, Claizen, Application Life-cycle Management tool, Encompass, Velocity, Loan-sifter, Hospitality, Emergency medical experience and Spanish speakingEducationUST Global (Step it up America program) Quality Assurance testing and Business Analyst trainingInternational Academy of Design and Technology - Bachelors of ArtsColdwell Banker Real-estateHoly Cross Hospital Paramedic ProgramWork ExperienceEconomy Auto Mart September 2021 - Aug 2023 Assistant to Financial Manager Customer service representative Frazier (Dealer management system), Vehicle license and registrationGo Health August 2020 - November 2020Senior Benefit AdvisorWorked in Amazon workspace Health license, Ahip, CMS/FFM, HCSC Certifications Broker Office, Blue Access for producers (BAP)Five9 agent, Slack, UltiproHome Care for Mother February 2016 - November 2019UST Global June 2014 - February 2016Quality Assurance TesterUnderstanding of Software Development Life Cycle, Software testing Life Cycle, Methodology in Agile and Scrum MasterCreation of a Test plan, test cases, test execution summary reportCreation of Business Requirement documentApply testing techniques; EP, BVA, ST, DT, UC, and GUICreation and execution of Requirement traceability matrixBugzilla - Bug tracking toolClarizen-project management toolProvidential Bancorp Ltd March 2011- June 2014Customer Service/ Rate lock ManagerData entry/ Broker tools - Loan sifter and Encompass 360Call center of operationsCustomer Service management