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Click here or scroll down to respond to this candidatePage 1Candidate's Name
CONTACTAn accomplished professional possessing excellent customer service skills, is detail- oriented, and has superior communication abilities. Proven track record of providing top-notch support to clients and effectively completing various administrative and staff support tasks for specific departments. Committed to achieving set targets and objectives, and a strong team player with excellent organizational abilities. SUMMARYPHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
27400 Chardon Road Suite926 Willougby Hill Ohio 44092SKILLSStrong communication skillsService ExcellenceFraud PreventionExcellent multi-task skillsCall Center OperationsCustomer RetentionCustomer ExperienceMS OfficeDocumentation and controlEMIS/AttendanceRecord maintenance skillsOffice management systemsfamiliarityConflict ResolutionTicket managementCustomer feedbackComplaint HandlingData EntryEMIS, ESchoolPlus, Outlook,PowerPoint, SQL, SSIDStrong interpersonal Skills andleadership abilitiesPROFESSIONAL EXPERIENCEADMINISTRATIVE ASSISTANT Cleveland Heights School District Renhill Sept 2016 Mar 2021Provided comprehensive administrative support for executive-level staffPerformed all administrative duties as assignedMaintained busy calendars, including scheduling meetings, meeting and greeting visitors and clients, answering phones, and coordinating conference roomsCompiled and maintained files and records of memos, correspondence, reports, etc. containing highly confidential informationADMINISTRATIVE ASSISTANT The Muharib Media Group Sept 2020 - Jul 2021Oversee calendar maintenance, appointment scheduling, and expense report preparationRead and process incoming memos, emails, and reports to determine their significance and plan their distributionCreate and maintain filing systems for both electronic and physicalUtilize excellent communication and customer service skills to visitors LEARNING ZONE TUTOR AND DRIVER The Salvation Army Nov 2019 - Jun 2021Assist in every way requested to carry out the spiritual and total mission of The Cleveland West Park Corps of The Salvation ArmyAssist in student assessment initiatives in the form of grading and data entry when neededResponsible for providing enrichment activities as well as homework to a classroom of up to 18 school-aged childrenAssist in transportation, meal preparation, and other activities included in the daily operation of the Learning Zone work with the director to create age- appropriate lesson plansCUSTOMER SERVICE REPRESENTATIVE Oxford Government Consulting Agency Sep 2021 - PresentAddress highly escalated complex calls and accurately capture customer interactions to ensure effective resolution and tracking.Follow established call resolution procedures to effectively address participant inquiries.Conduct research to identify and meet participant needs.Perform accurate data entry and utilize relevant applications to efficiently complete tasks.Collaborate closely with Contact Center Management and provide coaching to agents to achieve team objectives and enhance customer experience. EDUCATIONCoursework CuyahogaCommunity CollegeDiploma Shaw High School |
