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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Randallstown, MD Street Address EMAIL AVAILABLECitizenship: United StatesEducation: B.S., University of Phoenix, Business Administration, Street Address
A.A.S, University of Phoenix, Street Address
Clearance: Active Top Secret/Secret Compartmented Information (SCI); Last Periodic Review Street Address
TS/SCI Full Scope Poly: NSA 1989 - 2001Availability: Full-TimeDesired Locations: Annapolis Junction, MD; Baltimore, MD; Columbia, MD; Ft. Meade, MD; Sykesville, MDSUMMARY OF QUALIFICATIONSAnalyst with over 20 years of experience supporting and improving processes, procedures, templates, checklists, workflows, and benchmarks within stated guidelines, regulations, and current practices. Established reputation for developing rapport with team personnel, vendors and subcontractors, and customers, gaining trust and cooperation of individuals and groups throughout organizations. Areas of expertise include Program Analysis, Configuration and Change Management, and Quality Assurance. Very knowledgeable of the Information Technology Infrastructure Library (ITIL) services and how it applies to the IT Environment. Accomplished Analyst with years of experience supporting government IT programs.PROFESSIONAL EXPERIENCECompQsoft, Inc, 04/2023 11/2023Defense Information Systems Agency/DISAConfiguration ManagerProvides configuration management for the JPES portfolio of systems, to include maintaining, tracking, delivering, and uploading/downloading various software deliverables into JIRA and providing traceability across multiple repositories as well as ticketing systems.Supports implementing CM activities and processes for individual functional projects/programs of JPES and provides technical support to configuration control and change management documentation bodies.Prepares, completes, and updates the documentation and other artifacts for the Government to perform the CM support functions, to include Action Item Reports, Software, and Incident Traceability Reports.Maintains, updates and refines the framework for organizing JPES PMO content on the Enterprise File Sharing (EFS) Portal, and provides administrator support to ensure that portal features are effectively utilized in support of program goals and objectives.Maintains and updates content and assists in the conversion and transfer of program files from the government owned file-sharing system/program to the EFS Portal during the DISA transition from the EFS and ensures that Portal access controls for users and content are properly maintained.General Dynamics Information Technology (GDIT) 10/2020 04/2023Defense Information Systems Agency/DISAFt. Meade, MD United StatesConfiguration Management LeadPerformed configuration management and release engineering tasks to ensure documentation of operating parameters, complied with standard configurations, and were logistically sustainable.Designed, developed, automated and/or maintained productivity tools.Managed and maintained CM systems related to one or more: HW, SW, documentation, and/or requirements.Collected and analyzed performance data that pertains to configuration management.Facilitated monthly Configuration Control Board (CCB) meetings with internal and external stakeholders; created meeting agendas and meeting minutes.Maintained configuration control records and technical documents.Maintained the CCB Charter and Standard Operating Procedures (SOP).Developed and maintained a Configuration Item (CI) baseline.Provided technical expertise and made recommendations to the Government in the development and maintenance of CM processes and procedures.Prepared Monthly Status Reports, Quarterly Reports, and other contractual deliverables.Served as the Project Manger to an internal GDIT Team, which included managing timesheets, conducting intervals and career development planning.VISTA Technology Services 02/2019 07/2020Defense Information Systems Agency/DISAFt. Meade, MD United StatesPROGRAM ANALYST IIConducted day-to-day reviews of program operations to determine compliance with technical contractual requirements.Assisted five Program Managers (PMs) to assess overall performance and operations.Performed routine analyses to identify dependencies, project/program milestones, and address technical milestones (Gate Reviews, Baseline Reviews, and Acquisition Decision Memorandum approvals, release scheduling activities) to help save the Federal Government millions of dollars.Attained information required for development of program guidance, goals, and objectives.Researched, identified, and recommended resources required for task execution and completion.Served as technical advisor to clients in assigned subject areas, recommended functional changes, and identified areas for further investigation.VAE IT 08/2016 02/2019Defense Information Systems Agency/DISAFt. Meade, MD United StatesConfiguration ManagerCreated and maintained 2/3rds of the program level configuration management plan and processes.Provided direct support to the CM Lead process manager in the planning, execution, and maintenance of the CM process.Collaborated with others to exchange ideas, identifying, and evaluating problems, coordinating tasks and work efforts.Analyzed operating programs to evaluate the effectiveness in achieving goals and objectives.Developed clear justifications for proposed improvements.Offered support to and accountability for: CM Plan, CM process/procedures, CM document tree, CM metric report, document repository list, CI list, support and facilitation of customer meetings, meeting minutes and briefings, Request for Change (RFC) and customer requirement packages and associated data to support the Joint Regional Security Services (JRSS) division at DISA.Controlled list of Change Request items for the team to work on.Worked on implementing and sustaining administrative controls and maintained reference materials to provide auditable trails for investigations, inspections, or audits.Maintained project SharePoint site and was responsible for storing and updating thousands of project documentation.ASRC Federal 12/2015 - 07/2016Defense Information Systems Agency/DISAFt. Meade, MD United StatesConfiguration ManagerContributed 100% to the Project Tracking Certification and Accreditation processes for the DISN Operational Support System (OSS).I managed large scale IT system integration solutions and implementation in support of meeting global communications requirements and supported new requirements tracking and moving through g overnment approvals.Developed on average of 75 reports and audited requirements database for anomalies and supported the DISN OSS Configuration Management processes such as system inventory, tracking, data collection, and risk assessment.Escalated issues and risks in project execution to the responsible Government PM and participated in weekly Program reviews and other project meetings as required, while capturing important meeting minutes and action items given by Subject Matter Experts (SMEs).ValidaTek, Inc., 05/2015 - 10/2015Beltsville Information Management Center/BIMCLaurel, MD United StatesCustomer and Configuration Management SpecialistEnsured the integrity and operational performance of the U.S. Department of States Database system, Customer and Executive Information System (CEIS), as well as reviewed and validated data on networks to resolve discrepancies and data.Was accountable for all Configuration Items (CIs) to be controlled, was within scope and to be recorded in the Configuration Management Database (CMDB) with the correct attributes and relationships following agreed-upon policies and applicable data quality goals.Updated 50% of and maintained site customers CMDB to ensure the correct version of the entries were being used for accuracy. I monitored the Remedy Incident Management queue and processed hundreds of tickets accordingly.Department of Social Services 08/2014 - 05/2015Annapolis, MD United StatesCustomer Service RepresentativeResponded to 85% of customer enquiries, answered telephones, directed calls, and took messages.Provided support for in-house legacy client/server application software.Ensured approved policies, processes and procedures were being followed.Communicated information, generated emails, and transmitted information and documents to customers and updated, maintained, sorted, and consolidated 100% of the customer files.Cherokee Nation Government Solutions 09/2012 - 05/2013Andrews Air Force Base, MD Unites StatesRisk Quality Analyst Team LeadProvided support in QA area to Booz Allen Hamilton and Federal Government subject matter expert (SME) employees to ensure standards, processes, and policies were in place and fulfilled.Mediated between management (local and Denver-based) to institute and communicate changes throughout local IT team members.Managed 100% of documentation and ensured relevant document revisions were implemented.Reviewed and updated procedural changes; recommended and introduced improvements to documents; ensured changes were communicated to all team members.Special Operations Technology (SoTech) Inc. 06/2011 - 08/2011Annapolis Junction, MD United StatesConfiguration Analyst ICreated and maintained configuration baselines (development, test, production, etc.), and developed/modified CM plans, policies, and procedures tailored; performed change control and configuration audits.Maintained, managed, and controlled the configuration of identified work products using a proprietary CM database.Identified 100% of the work products (e.g., application software, specifications, and associated documentation) to be placed under Configuration Management control.Supported a team of seven in the management of the CM operations, service delivery standards, and procedures for the enterprise.Audited baselines of work products under CM control.BelStar, Inc/Md Transportation Authority 09/2010 05/2011Baltimore, MD United StatesAdministrative AssistantManaged the Chief of Procurement for the Maryland Transportation Authoritys (MdTA) calendar, helped outside contractors with purchasing contract plans and specs.Assisted contract administrators with multiple administrative tasks.Lockheed Martin/Federal Aviation Administration (FAA) 08/2009 - 09/2010Washington, DC United StatesConfiguration ManagerReviewed and analyzed Government change data and oversaw related configuration planning and control; ensured Federal Aviation Administration (FAA) requirements were implemented.Adopted the best ITIL approach for identifying, planning, and delivering IT services.Supported ENROUTE Services, ATO Flight Services, NAS and NextGen 2010; documented proposed changes of product design to establish potential effects on overall products and systems.Monitored the change process so that only approved and validated changes were incorporated into related software, documents, and products.Lockheed Martin/Centers for Medicare & Medicare Services (CMS) 07/2004 - 01/2006Baltimore, MD United StatesConfiguration ManagerAudited the Centers for Medicaid & Medicare Services Data Center (CMS) for updates and changes surrounding management of the data centers physical infrastructure using the Aperture Enterprise Software, in which I developed and documented the Standard Operating Procedure (SOP).Reviewed/analyzed engineering change data and managed configuration planning and change control.Performed IT Service Management (ITSM) while supporting the CMS.Followed the ITIL approach for change management.Maintained inventory control for hardware storage, routers, servers, and switches; entered change requests in Crystal Reports.Supported internal CCBs on a weekly basis and entered Change Request information to be submitted for the ERB off the Remedy tracking system for maintenance controlling.Abbtech Staffing Services/ARINC 11/2002 to 03/2003Annapolis, MD United StatesConfiguration ManagerAssisted in the management of and provided administrative support for ARINCs CM process.Maintained software CM tools to support configuration identification, control, and delivery of internally developed software products.Maintained, managed, and controlled the configuration which identified items such as documentation, drawings, specifications, and associated documentation.The Applied Science Corporation (TASC) 10/2001 11/2002Annapolis Junction, MD United StatesConfiguration ManagerSupported several business units with a variety of technical support, such as change management, and tracking and querying skills database.Tracked and revised hundreds of employee skill sets assembled background information and materials for inclusion in bid proposals.Performed systems engineering functions to define project phases.The National Security Agency (NSA) 07/1989 10/2001Ft. Meade, MD United StatesExecutive SecretarySupported numerous high-level officials by coordinating meetings and events, screening phone calls and visitors for level of importance.Accurately processed time and attendance information for approximately 200 civilian personnel on a biweekly basis while working in The National Sigint Operations Center (NSOC), a 24x7 operation, directly supporting the Director of NSA, the Senior Operating Officer (SOO), the Operations Staff Officer (OSO), and numerous other personnel daily.Ensured official records for management were properly maintained and proper protocol for visitors was handled accurately.TECHNICAL SKILLS & SOFTWARE KNOWLEDGEKnowledge of Hardware Configuration Management (HCM), MS Office (Word, Access, Excel, Visio, Project, PowerPoint, Outlook), Systems Development Lifecycle (SDLC), ACQ 101- Fundamentals of Systems Acquisition Management, Inventory Control, Aperture Enterprise, Servers, Crystal Reports, Asset Management, SharePoint, Routers, Switches, Firewalls, NextGen IT, Lotus Notes, WebCM, BMC Remedy, Configuration Management Database (CMDB), GroupWise, Whats Up Gold (WUG), Customer & Executive Information System (CEIS), Confluence, JIRA, NEXUS, DoD SAFECERTIFICATES AND TRAININGExecutive Secretary Certificate, NSAVarious courses taken throughout NSA careerDefense Acquisition University (DAU) ACQ 101 Fundamentals of Systems Acquisition Management |
