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Click here or scroll down to respond to this candidateCandidate's Name
DFW, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryAn accomplished operations and closing manager and mentor of high-performance teams responsible for all aspects of a title or operations division. Able to resolve problems and make tough decisions in high-pressure environments. Provides leadership, training and direction for operations, customer service, sales, marketing, special projects, and day to day operations. Exceptional people skills and the ability to implement strategies to increase efficiency, maintain quality and ensure continuous improvement. Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.SkillsComputer skills in all Microsoft Applications including Word, Excel, Access, and Power Point.Experienced Closer and Escrow OfficerBillingCash flowClient relationsClient liaisonCustomer serviceGovernment projectsInventoryLeadershipEmployee management MarketingMulti-taskingOffice managementOrganizational skillsProblem solvingProcess improvementPurchasingReportingSalesFull title supportUnderwriterWorkflowTexas and Florida NotaryWork HistoryVice President of Texas Operations, 2019 to 2023Mortgage Connect LLPStarted the closing floor for Texas operations when I was hired, prior to this the office just completed CD reviews, disbursed, and issued policies. I built the curative as well as closing teams from the ground up, including hiring and training of staff. Increased staff from 16 to over 140 employees, we handled all aspects of title from search, curative, closing, disbursements, and policy issuance. Under my leadership we became a full-service title office.In my 3 plus years we doubled our income each year, in 2021, the Texas office brought in over $25 million in profit for the company. In 2022 profit was again over $25 million.Lowest rejects by percentage in the company.Lowest percentage of losses taken year over year in the company.Customer retention was 100%, our office retained our allocations even during times we lost allocation in other states.Zero claims in my 3 plus years in Texas.I built a particularly good relationship between our sales team and our operations staff, this culminated in an excellent working relationship, and positive full-time support for our customers.Escrow Operations Manager, 2017 to 2019Sapphire Title and EscrowResponsibilities included multiple aspects of title operations, client liaison, operations support, workflow implementation, policy fulfillment, closings, curative, process improvements, employee management, accounts receivable and billing, reporting, and client development.Captured 90% of a major national investment companies local market business, increasing closings by 120% monthly.Increased realtor business by 30% monthly and retained all realtor business gained in my tenor.Moved back to Texas in 2019.Escrow Manager, 2014 to 2017Heritage Title CoResponsible for the escrow division at 1 of 3 facilities in Austin, TX.Responsibilities included, daily operations, client relations, reporting weekly and monthly, process improvement and efficiency, and underwriter relations.In my time with Heritage we increased closing on average of 20% yearly, had a 100% retention rate among all the realtors and agents we closed with, tripled lender direct business we received over a 2-year period.Left on good terms. Moved back to Florida for family reasons.Operations/Project Manager, 2009 to 2014Equity Title of AmericaOversaw the daily operations in the title division to ensure that projects were completed 50% faster than industry norms.Projects included, investor portfolio management, property acquisition, government buyout programs.This environment demands a strong attention to detail and superior organizational skills.Primary duties focused on customer service and client development.Also responsible for operational hiring/firing, office management and direct contact with sales department to ensure maximum efficiency.Company closed due to owner health issues.VP of Operations, 2000 to 2008Transcontinental Title, IncHeld positions of increasing responsibility, culminating in Vice President of Operations for the largest independent title company in the nation with revenues more than $40M annually.Relocated to Irvine, California to open west coast branch.Started as a processor/closer doing all the pre-closing work and customer service.This is deadline-focused and extremely high-pressure environment requiring multi-tasking, extreme organization, strong problem solving and the ability to coordinate/communicate successfully with multiple teams.Promoted to Team Lead within 6 months of hire; led team to be the top producing team in 3 months with revenue more than $750,000 per month.Promoted to Floor Manager with responsibility for 12 teams (150 employees) and all day-to-day operations generating a $2M profit monthly.As Vice President of Operations turned $500,000/month profit within 6 months of startup.Grew branch to 45 employees and expanded operations by 150%.Directed all sales, marketing and customer service resulting in a 95% retention rate, unheard of in the industry.Company was sold to First American Title. |
