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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Racine, WI Street Address
SUMMARYHardworking and motivated manager with 17 years of experience and record of success in food industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.SKILLSVerbal and Written CommunicationEmployee Training and DevelopmentCustomer Relationship Management (CRM)Performance EvaluationsTeam LeadershipSchedule PreparationExpense TrackingStaff DevelopmentBudget ControlStaff ManagementEXPERIENCEManager, Wendys Old Fashioned Hamburgers, October 2007-Current Kenosha, WIMonitored staff performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day.Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.Led team meetings and one-on-one coaching sessions to continuously improve performance. Conducted quality, timely performance feedback and performance appraisals. Maintained adequate staffing to meet objectives within budget. Established and managed yearly budgets of up to $2 million. EDUCATION AND TRAININGBachelor of ArtsAccounting, University of Wisconsin- Milwaukee, Milwaukee, WI May 2016 Some College (No Degree)Spanish And Economics, Pablo De Olivida, Sevilla Spain August 2001