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Click here or scroll down to respond to this candidateCandidate's Name
Self Motivated, Enduring Team LeaderJacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProvide outstanding service, exceed husiness goals and objectives by utilizing skills achieved as a service-oriented food industry manager with eight years experience. Remain dedicated to achieving business success while providing excellent customer service. Authorized to work in the US for any employerWork ExperienceAgent/Customer ServiceAsurionDecember 2014 to December 2022Answering calls at first I worked for the Direct Tv and there I would. walk customers through trouble shooting . They closed the at home account and they quickly moved me over to the Target account where I presently take in claims on products for our guest. I am now on the Most lucrative account Verizon, where I offer support, in Voice and Chat,I mostly work on phones but at times do help with other smart home devices. Licensed Insurance AgentBankers Life - Jacksonville, FLMay 2022 to November 2022Cold calling and setting up appointmentsMeeting with clients to go over Medicare, life insurance and annuity. License InBankers Life - Jacksonville, FLJune 2022 to October 2022Cold calling and door knocking to get prospects to sell Medicare and Life insurance Incoming calls for technical support on customers devices Teleperformance USAOctober 2010 to February 2014October 2010-PresentProviding excellent customer service and resolution for customers. Incoming calls for technical support on customers devices. research resolutions while providing great rapport with customers. RepresentativeWehaul Moving - Pompano Beach, FLMarch 2008 to June 2010ResponsibilitiesFollow up on leads and sell customers different moving options that would fill there needs. AccomplishmentsI always maintain a good relationship with customers and was always in the top ranking of my team. also one of the very few who had repeat customers.Skills UsedUnderstanding people and there needs.Using various programs on the computer. Selling myself as well as the product..Restaurant ManagerMcDonalds Lisantes INC2006 to 2008AgentAmerican Income Life Calling2005 to 2006Working for American Income Life Calling upon potential clients and offering life and accidental insurance. ManagerMcDonalds - Pompano Beach, FL1996 to 2004Effectively managed a 1.7 million-dollar store to increase profitability Profit Margin 34.1 PAC Combined Labor 23.5Trained employees to meet and exceed companies expectations Provided excellent customer serviceOrganized and initiated a company training program Hired and motivated employeesSustained profitability through inventory controls Balanced registers and repair equipment as neededMaintained inventory at expected levels, daily and monthly counts Controlled and maintained budgetEducationHigh school or equivalent in managementPompano High SchoolSkills Customer Support Customer Care Call Center CSR Customer Service Equipment Repair Computer Literacy Food Industry Restaurant Management Help Desk Kitchen Management Experience Restaurant ExperienceCertifications and LicensesServSafeDriver's LicenseAssessmentsCustomer Focus & Orientation ExpertDecember 2019Responding to customer situations with sensitivity Full results: ExpertCall Center Customer Service Highly ProficientDecember 2019Applying customer service skills in a call center setting. Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsExtensive customer service skillsExcellent communication skillsWork well under pressure and able to make quick decisions Maintain a personable and professional manor at all times Anticipate customers needs and follow throughVery strongly skil1ed in maintaining employee morale thereby maximizing profitability Computer literate: Windows Xp, Internet knowledgeable Ability to run a cash register, 10 key adding machine and inventory machine Extremely reliable and promptMature and reliable self-starterExcellent organizational skills |
