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Click here or scroll down to respond to this candidateCandidate's Name
Email:EMAIL AVAILABLETLF :PHONE NUMBER AVAILABLEADDRESS:Street Address SW 7th ST MargateFL Street Address
Education:High School diplomaSkills:Active listeningCommunicationComputer skillsCustomer serviceCustomer service representative with over 6 years of experience in the telephone customer service,including sales, delivery services, tech support, and customer care. Familiar with major customerservice software, conflict resolution and posses a positive attitude. Aiming to be use my proven skillsto effectively fill the managerial role in your company.Astute and motivated sales professional with 3 years of retail sales and customer service. Seeking a challenging entry-level sales representative position to assist customers with purchases and increase revenue for Envision Bay Consulting.Professional Experience sales2022-2023TrugreenSalesExecuted on outbound calling strategy to warm leads, leading to a close rate of 26%, which exceeded expectations by 50%Worked closely with existing customers to understand their needs, resulting in $400,000 in retention revenueRecorded notes in Salesforce to on-board customer service reps and account managers to customer profilesMaintained up-to-date knowledge of sales strategies and product offerings, leading to $225,000 in up-sell revenueProfessional Experience:SITEL11/2020 04/2022Customer Service RepresentativeAnswered inbound calls, chats and emails to facilitate customer service.Explained benefits, features and recommendations to maximize client retention.Made outbound calls to obtain account information.Assisted customers with making payments or establishing payment plans to bring accounts current.Fielded customer complaints and queries, fast-tracking them for problem resolution.ADTFrom 12/ 2018 07/2020Customer Service RepresentativeResponsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information.Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries.HGSFrom 07/2016 05/2018Customer Service RepresentativeFlexible Customer Service Representative offering 2 years of success in resolving customer concerns and inquiries.Versed in accurately documenting call details and preparing reports.Committed to providing helpful answers and relevant information to retain clientsCUSTOMER SERVICE REPRESENTATIVE 09/2018 - 05/2019Hot Topic - 4 Clarendon St, MA I was working seasonal so it was mostly markdowns and stocking and replenishment.I learned a lot about customer service, that the way someone treats you can go a LONG way inretail, good and badmost enjoyable part of my job was getting to be creative and meet so many interesting people. Maintained knowledge of current promotions, exchange guidelines, payment policies and |
