| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Salesforce Administrator Full Time ConsultantContact: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLELooking for Remote Full-time, contract work, Recurring projectsProfessional SummaryCertified Salesforce admin with 5 years of extensive experience in software engineering, ERP, CRM and 3 years of experience in salesforceExperienced in activities related to SFDC, Saleforce.com setup, architecture, strategy, configuration, customization, administration, data migration and deployment of applications to Force.com platform for user groups.Experienced in creating roles, profiles, email services, page layouts, visualforce, workflow alerts and actions, Automations, approval workflow, sales cloud tool and service cloud tool.Designed formulas, junction objects and implemented various advanced fields like picklist, custom formula fields, field dependencies, validation rules, workflows, flows, process builder and approval processes for automated alerts, field updates, and email generation according to application requirements.Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.Experience in using custom objects, workflows/workflow rules and approvals.Knowledge of Salesforce CommunitiesExtensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.Provided customer with best practice solutions as related to Salesforce.com andCRMHands on experience in communicating with business for requirements gathering,preparing functional specifications and technical design documents.Experience in writing Test plans, Test Cases based on the BRD and FRD.Professional ExperienceDeluxe Corp, Shoreview - Minnesota 01/2020 to presentSalesforce AdministratorWorking with Sales Managers, other Salesforce.com admins, and IT Help Desk to provide user support for supported applications and business processesResponsible for dealing with roles, profiles, and Salesforce System Administrator activitiesParticipated in process improvement activities and provide system performance and usage metrics to track trends.Administrate and monitor the companys Salesforce Sales Cloud application by creating the workflows, for automated lead routing, lead escalation and email alert.Automate service processes and streamline workflows by using Service Cloud Platform.Set-Up and Manage Cases by using Service Cloud Tool.Utilized Salesforce Marketing Cloud to design and execute targeted email campaigns, resulting in a 15% increase in customer engagement and a 10% boost in conversion rates.Developed & maintained all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast.Hands-on experience with Data Loader and importing and exporting large data sets needed for reports and dashboards, specifically for sales team to ensure client satisfaction.Using Data Flow for creating data model objects for prepare data for activations.Participated actively in change management efforts to implement better practices, new processes & improvements in overall performanceWorked with Project Management and Development on new product rollouts and product enhancement releasesAssisted Sales Operations Manager on optimization of SFDC instance- proactively identify process inefficiencies and streamline or automate them look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.Transfer record ownership due to changes in job responsibility or territory coverage.Modify roles or record-sharing rules to reflect any organizational changes or internal business rules. Import leads and contacts.Update price lists as necessary, particularly if your company does a lot of promotions and limited time offers.Momentum Solar. South Plainfield, New Jersey 06/2017 to 12/2019Salesforce Administrator / QAInvolved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organizationPerformed the roles of Salesforce.com Administrator / Implementer/Consultant in theorganization.Administrate Service Cloud setup process for automated case management.Helping Salesforce consultants, by using Sales Cloud tool to gather all customer information.Involved in Communication with Business Team to develop sales and marketingstrategy and managed customer, sponsor and partner relationships utilizingSalesforce/CRM automation.Involved in technical design for the functional requirements of implementation ofSalesforce.comWorked on various salesforce.com standard objects, custom objects, triggers,classes, pages, custom buttons, reports, and custom tabsCreated page layouts, search layouts to organize fields, custom links, related lists,and other functionalitiesCreated workflow rules and defined related tasks, time triggered tasks, email alerts,field updates to implement business logicWorked on managing users, setting up public groups and queues, profiles, andimplemented role hierarchies, sharing rules, security settings including filed levelsecurityCreated profiles and implemented object and field level security to hide criticalinformation on the profile usersSetting up data sharing rules and execute configuration changesAmerican Express. Sydney NSW, Australia 05/2016 to 05/2017Salesforce AdministratorResponsible for dealing with roles, profiles, and Salesforce System Administratoractivities Performed various types of testing including functional, integration, smoke, and cross browser testing and User Acceptance Testing (UAT).Worked with Business Management/Strategy/Marketing partners, to develop product launch communications for internal and external stakeholdersWorking as Functional Expert for respective SQR and web reports.Developed and implemented a new system to service customers cases (as in Salesforce Service Cloud) perform change request, management and project planning activities.Installation and development of workflows and automation in the workflows by using Sales Cloud tool.Analyzing RSD/FSD received from client and give feedback to QA project lead.Test plan writing / test case writing for functional, GUI validation, data driven testing.Reviewing Test scenarios and Test cases written by QA team members.Identified and executed positive and negative test cases and test scenarios andthe data sets required to support them.Imported Test Cases from external files to Mercury Quality Center and mappedthem with requirements creating Requirement Traceability MatrixInteracting directly with client Business Analysts (BA) for requirements and issueresolution.Identified and executed positive and negative test cases and test scenarios andthe data sets required to support them.EducationSalesforce Administrator Certification September 2022, Credential ID: 2548193Salesforce Platform App Builder Certification December 2022, Credential ID: 2784039Salesforce Administration, Web Shala, India January 2021Completed course in Salesforce Administrator Training Program (Lighting).Administration Course TAFA, Sydney, Australia January 2006.MBA University of Sindh, Hyderabad Pakistan July 2002BBA University of Sindh, Hyderabad Pakistan July 2001High School Diploma Bacon House Public School, Hyderabad, PakistanAchievementsI reached on Expeditioner Rank on Trailhead. I completed 55 badges and one super badge.During Momentum Solar work period, I did End to End implementation for a client. |
