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Title Software Engineer Customer Service
Target Location US-IL-Wheeling
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Candidate's Name
COMPUTER ENGINEER GRADUATE SEEKING OPPORTUNITY TO BEST LEVERAGE EXPERIENCESChicago, IL  PHONE NUMBER AVAILABLE  EMAIL AVAILABLECAREER PROFILE Willing to work as a key player in a challenging & creative environment thatd promise professional growth & self-development. Proficient at grasping new concepts quickly and utilizing them in a productive manner. Demonstrated proficiency and expertise in customer service and organizational improvement. EDUCATIONDecember 2023 Illinois Institute of Technology, Master of Science Chicago, IL Information Technology and Management, Specialization: Software Development, GPA 4/4 June 2016 University of Pune, Bachelor of Science Pune, India Computer Engineering, GPA 3.5/4CORE COMPETENCIESC++ JavaScript HTML/DOM CSS Bootstrap WordPress Core Java Data Structure & Algorithm Python JUnit My SQL Maven Projects MS Azure GIT Source Control SOA Technologies Visual Studio Jakarta EE Apache NetBeans Jupiter Restful API with JAX-RS Postman Scene Builder Android Studio Python Shell Eclipse Angular JS Regex Pandas NumPy Machine Learning Algorithms Statistical Modeling & Analysis Natural Language Processing (NLP) Deep Learning Flask Web Framework MS Office (Word/PowerPoint/Excel/Outlook) Problem-Solving Skills Quick Learner Team Worker RESEARCH AND WORK EXPERIENCESoftware Engineering Intern, WelSpot Sep 2023 to Present Currently working on Welspot Web Application Development Project and R&D AI/NLP/ChatGPT project. Proficiently utilizing a diverse technology stack including WordPress, Python, AI, NLP, & ChatGPT to drive project success. Led the development & maintenance of an AI/NLP project using Streamlit, Python & ChatGPT to meet business objectives. Developing scripts and applications for various projects, employing Python for data analysis, automation, and problem-solving, thus enhancing project efficiency. Proficiently using the Streamlit library for interactive chat and experienced in running a medical assistant chatbot to provide medical information. Implemented the Amelia plugin to enable seamless appointment scheduling and management, enhancing user convenience. Leveraged WooCommerce to create and manage discount strategies, optimizing sales and user retention. Implemented Gamipress, a WordPress plugin, to gamify user interactions on the website. Successfully integrated BuddyBoss for enhanced community and social features, providing users with a comprehensive platform experience.Web Developer Intern, Syntech Solution Aug 2019  July 2020 Successfully designed efficient web systems using HTML5, CSS, PHP, Bootstrap, and JavaScript. Worked on clean, efficient, and well-documented code for both front-end and back-end development. Efficiently created cohesive, responsive, and visually attractive front-end designs by using HTML5, CSS3, & and JavaScript. Implemented and maintained website and application functionality, ensuring cross-browser and cross-platform compatibility. Worked on the development of design systems & design standards with modern frameworks like React JS and Angular. Assisted senior engineers in designing user-friendly websites and worked with the back-end team. Collaboratively worked with the UX/UI design teams to produce a seamless, robust, & and innovative integration of front-end components of visual design and user experience. Worked with the design team & and implemented GUI for cloud-based products and effectively utilized Git version control. Created and maintained WordPress websites, employing both custom and pre-built themes. Capable of scoping, estimating, and executing ongoing tasks for existing website clients, primarily within the WordPress ecosystem. Worked with team to complete daily tasks, share design and development knowledge, follow up and escalate issues appropriately, and enhance design and process. Translated user stories & and requirements into effective designs. Demonstrated expertise in database design and optimization and actively participated in Agile development processes. Effectively implemented performance optimization - faster page loading, compressing assets, cleaning HTML, and more. Proficient in using and configuring common SDLC tools that support Agile, such as Jira. Collaboratively worked with the QA team to thoroughly test, debug, and troubleshoot website and application features. Efficiently utilized the POSTMAN tool, to test and validate RESTful web services without complex scripts or coding. Participated in code review meetings and collaboratively worked to create standardized documentation procedures. successfully resolved client support inquiries via email, chat, and occasionally through phone communication. Associate, Tech Mahindra Oct 2018  May 2019 Efficiently worked to resolve disputed emails and achieved the highest customer satisfaction. Provided effective solutions to customers to resolve issues related to new products and services. Responsible for processing e- mails using Outlook. Worked on customer reports, cleared jams, and contacted the maintenance/ management team for assistance requirements. Handled incoming/outgoing emails attentively, courteously, and efficiently. Telemarketing Executive, Justdial Pvt. Ltd Feb 2017  Feb 2018 Efficiently worked to set an annual sales goal for the company and worked towards achieving them by assisting seniors. Effectively used various scientific tools and targeted search to find a B2B sales manager. Successfully set up many strategies to find new prospects and sales leads and converted them into paid customers. CERTIFICATION Diploma in Java Technology: Certification by Profound Educate Pvt. Ltd., Pune. o Proficient in Java programming with hands-on experience in core Java, OOPs concepts, and Java libraries. o Learned data structure and algorithms, design patterns, and software development methodologies. o Experienced with databases and SQL queries using JDBC. ACADEMIC PROJECTS/PRESENTATIONS Project Title: Image Recognition for Visually Impaired People by Sound - o Developed an intelligent Android application based on image to audio conversion. o The aim of this application is to represent a method where a needed can get information about the shape of an image through a speech signal. Used an algorithm for image recognition by sound, used for navigation and object identification. Technology Used: Android SDK, Core Java, IDE used: Eclipse, Microsoft SQL Server Management (My PHP Admin). Project Title: Online Food Ordering -o This Java application enables the customer to view & choose food items from the menu. o The administrator can manage the food database and customer database. Technology Used: JavaFx, IDE Eclipse, PHP Admin, MySQL Workbench, GIT Version Control. Project Title: Trouble Ticket System -o Created a JavaFx project utilizing UI pages, a login screen, a report screen, and a data entry screen. o This is a mechanism used in an organization to track the detection, reporting, and resolution of problems. Technology Used: Core Java, IDE used: Eclipse, Microsoft SQL Server Management (My PHP Admin). Project Title: Game Domain Project -o Effectively utilized Java Enterprise Edition standard, security, database persistence, JUnit testing, and business presentation components.o Used bean validation, constraint violation, JPA annotations, JPA Query Language, authentication, and authorization. o Created web services using EJB components. Worked on designing, debugging, & building the test cases. Technology Used: Adv Java, IDE used: Apache NetBeans, HTML, CSS, Bootstrap, Annotations, Junit testing, etc. Project Title: Budget Planner Application -o The application allows users to track their income and expenses, create budgets, and analyze their spending patterns. o Designed and built applications for the Android platform, collaboratively worked to ensure an application's designs, features, performance, quality, & and responsiveness of an application. Also, Identified the bugs and fixed them through unit test cases.Technology Used: Android Studio, Android UI component, Java, Database like SQLite, API Integration & Security, GIT Open-Source Programming Using Python:o Proficient in Python, including control flow concepts, functions, and nested functions. o Developed troubleshooting chart for diesel engines using Python. o Skilled in working with lists, tuples, and dictionaries, implementing sorting functions. o Conducted statistical analysis and created various graphs using Matplotlib. o Implemented sorting and searching algorithms (Bubble sort, Shell sort, Quicksort). o Proficient in regular expressions for web forms. o Experienced in data analysis with Pandas, NumPy, and data visualization. o Utilized Pandas, Seaborn, and Matplotlib for data analysis and visualization. o Used Python pickle module for data storage and CRUD (Create, Read, Update, Delete) operations. o Proficient in IDEs: Jupiter, Shell, Visual Studio Code.

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