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Title General Manager Customer Service
Target Location US-OH-Canal Winchester
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEProfessional ExperienceHot Chicken Takeover Columbus, OHAssistance General Manager, 03/2019 to PresentAchievementsRecognized nationally in 2019 by Hot Chicken Takeover Inc. as being one of the most successful General Manager corporate wide leading in overall sales exceeding bottom-line goals. Came into the organization as a crewmember and have excelled to becoming a General Manager. As well as conducted an interview with Bloomberg Magazine.Perform weekly audits ensuring the restaurant is compliantPerform weekly travel audits for management and manager traineesPerform and research potential applicantsPerform background checksInterview potential employeesProvide onboarding information to new hiresComplete onboarding packets of new hires to include I9 and tax informationTerminate employees as neededBalance weekly balance sheet for the restaurantCollaborate with other businesses to increase monthly salesIncreased sales by 10.6% over last year growing the business and setting the pace for all franchises and corporate own restaurantsAnalyze federal food regulations to ensure all compliances are adheredManage labor by 5% reducing overtime monthly expenses by less than 10KCross trained staff in sales, services, and customer serviceMaintain the building maintenance by ensuring all building codes are above codeReduced food costs by 5% by developing a prep list, training staff and proper product rotationMaintain/management employee payroll ensuring timelinessMaintain employees work scheduleTechnologySoftware:MS Project, MS Office (Word, Excel, and PowerPoint)Education/CertificationsGeneral Education Diploma June 2005Chillicothe, OHMarion Technical College, BusinessMarion, OHServSafe CertifiedMarch 2018

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